Operations Officer

this position:

Functional (Solid Line) Administrative (Dotted Line)

NA NA

Job Responsibilities and Accountabilities

Area of Responsibility

% time

spent

Performance

Metrics

1. Submission of monthly Invoice

2. Movement of advance posting sheet / rota

3. Collection of invoice payments

4. Ensuring adoption and usage of iCONNECT app

for attendance, leave marking etc. by the direct

workforce

5. Ensuring there are no shortfalls in the deployment

of direct work force in the given assignments

6. Control attrition of direct work force

7. Plan new deployments against new sales

8. Rotation of direct work force within the assignment

/ outside the assignment

9. Providing required direct force for conduct of events

/ short duties

10. Managing leaves of the direct staff

11. Ensuring scheduler is provided with required inputs

for scheduling

12. Optimize the resources with equal

deployment opportunity to all

13. Incident management / reporting

14. Onsite training to direct staff

15. Writing of assignment instructions / post instructions

100% Number of

client meetings

• Net Shortages

as per Saturn

• Duty hours of

direct staff

• Client

satisfaction

16. Night checks and surprise checks

17. Responsible for discipline of the direct work force

when on duty

Code of Conduct:

operations officer is not expected to be a part of any Union.

In case the candidate is currently a member of any Union

he/she will have to resign from the Union before accepting

the offer

Key Relationships

Internal External

• Frontline staff Clients
• CoC Head / Cluster Head
• Operations Manager
• Scheduling and Rostering Team
• HR Team

Key Competencies Required

Core Competencies

• Manpower management
• Situation (crisis) handling
• Communication skills
• Customer focus
• Basic language ability in English

Functional Competencies

• Guarding operations
• Risk assessment

Qualification and Experience Required

Qualification

Minimum: Graduate

Relevant Experience

• 5 - 10 years of experience in field operations
• Knowledge of security risks and assessment techniques