Operations Officer

Role & responsibilities

• To co-ordinate day-to-day operational activities for Strategic Alliances and ensure timely closure of assigned tasks.
• To support partner onboarding, documentation, agreement coordination, requirement tracking, and internal approvals.
• To maintain accurate records, trackers, dashboards, and MIS reports for management review.
• To monitor process compliance, SLA adherence, escalations, and pending cases across stakeholders.
• To work closely with sales, product, credit, risk, legal, finance, technology, and partner teams to resolve operational issues.
• To identify process gaps, recommend improvements, and support implementation of SOPs and automation initiatives.
• To handle partner queries, operational escalations, data reconciliation, and periodic reporting.
• To ensure adherence to internal policies, audit requirements, regulatory guidelines, and documentation standards.