Operations Officer

Role & responsibilities

• Minimum 6 years of relevant experience in Operations Administration, Contract Administration, Sales Support, Staffing, Recruitment Operations, Shared Services, or a similar back-office role.
• Strong command of the English language, both spoken and written.
• Experience working in an international organization, shared service center, or outsourcing environment.
• Demonstrated ability to work in a highly process-driven environment with a strong focus on accuracy, quality and compliance.
• Acts with integrity, discretion and professionalism at all times, ensuring confidential and sensitive
• information is handled responsibly and in accordance with company policies and compliance requirements.
• Experience supporting operational processes, contract administration, documentation management and Ndata quality controls.
• Excellent attention to detail and the ability to work effectively within sequential workflows where one task depends on the successful completion of another.
• Strong administrative, analytical and problem-solving skills.
• Ability to follow documented procedures, work instructions and governance requirements while identifying risks, missing information and opportunities for improvement.
• Experience with CRM, ERP, staffing, workflow or other business systems, combined with strong Microsoft Office skills, particularly Excel.
• Proven ability to work independently, prioritize workload and appropriately escalate issues, exceptions or risks.
• Strong communication and stakeholder management skills, with the confidence to ask clarifying questions and collaborate effectively across different countries, cultures and time zones