Operations Monitoring Executive

About the role

We are a Bahrain-based last-mile logistics company managing a fleet of 400 delivery riders. We are building a small remote operations desk in India to monitor our live delivery operations around the clock.

This is not a call-centre script role. You will be watching a live operations dashboard, spotting problems before they escalate, and coordinating directly with riders, supervisors, and our client. We need people who can think, not just report.

Note: India is only 2.5 hours ahead of Bahrain, so shifts align closely with normal Indian working hours for most of the rotation.

What you will do

• Order monitoring Track live orders on the delivery dashboard. Identify delayed, unassigned, or stuck orders and act before they breach SLA.
• Shift attendance — Monitor rider login and attendance against the published roster. Flag no-shows and late starts to the fleet supervisor immediately.
• Rider support — Respond to rider queries during your shift. Escalate app issues, order problems, and on-road incidents through the correct channel.
• Client support — Handle operational queries from our platform partner. Provide accurate status updates and follow through to resolution.
• Shift handover — Complete a written handover at the end of every shift covering open issues, escalations, and anything the next shift must watch.

What we requireEssential

• 1–3 years of experience in delivery, logistics, or fleet operations — quick commerce, food delivery, courier, or 3PL
• Hands-on experience with a live dispatch, order tracking, or fleet management dashboard
• Good written and spoken English — you will be writing handover notes read by managers in Bahrain
• Fluent spoken Urdu — required. Most of our riders communicate in Urdu and you will speak with them daily
• Willingness to work 12-hour rotating shifts including nights, weekends, and public holidays
• Own laptop in good working condition, reliable home internet (minimum 50 Mbps), and a quiet place to work
• Comfortable working independently without a supervisor in the room

Preferred

• Experience with Zomato, Blinkit, Zepto, Dunzo, Delhivery or a similar operation
• Bengali or Malayalam in addition to English and Urdu
• Experience in a control room, NOC, or 24/7 monitoring environment

Not suitable if you are looking for day-shift-only work, or want a role with no accountability for outcomes.

What we offer

• 15,000/month base + night shift allowance
• Full-time permanent employment with statutory PF, gratuity, and health insurance
• 100% remote — work from anywhere in India
• Direct reporting to the Operations Manager in Bahrain, with real ownership of your shift
• Small team of four — your work is visible and matters

How to apply

Send your CV along with short answers to these four questions:

1. Which dispatch or fleet dashboard have you used, and what did you use it for?

2. Describe a time you spotted an operational problem before anyone reported it. What did you do?

3. What is your level of spoken Urdu — native, fluent, or conversational?

4. Are you willing to work night shifts on a rotating basis? (Yes/No)

Benefits:

• Paid sick time
• Work from home

Work Location: Remote