Operations Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Property & Asset Management   Manager – Operations/Sr. Operations   Objective of the role: undefined o   Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals –  §  Brand §  Clients §  People and Values §  Platform 

Key Responsibilities

1. Operational Excellence and Quality Management Ensure all properties meet or exceed defined quality standards Implement and maintain effective property management systems Achieve target scores in internal and external audits Successfully manage transitions from project teams to operations & maintenance teams Proactively manage site operations and maintenance activities Effectively handle escalations
2. Client Relationship Management Maintain regular interaction and review sessions with clients Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs) Achieve high client satisfaction scores
3. Vendor Management Conduct regular vendor performance reviews and evaluations Ensure vendors meet quality and service level standards
4. Technology Implementation and Innovation Drive the implementation of IT tools and AI in day-to-day operations Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)
5. Compliance and Risk Management Assist in maintaining and renewing site-related Building Statutory Compliances Support administrative, compliance, and legal documentation requirements Ensure timely completion of snagging and de-snagging verification assignments
6. Financial Performance Monitor and ensure timely submission of invoices to clients Track payments from clients and maintain strict DSO (Days Sales Outstanding) Monitor and control payroll inputs and related allocation queries
7. Team Management and Development Actively involve and engage with the site team Monitor people platforms (e.g., Workday) for team management Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits
8. Business Development Support Provide support on visits for BD queries Contribute inputs for BD proposals as required
9. Contract Management Track site agreements and initiate necessary renewal processes Ensure timely communication with the team regarding contract renewals
10. Continuous Improvement Implement best practices across the cluster Identify and propose innovative solutions to improve operational efficiency The above KRAs encompass the key responsibilities you've outlined and provide a framework for evaluating the goals assigned to you.

Location:

On-site –Hyderabad, TS Scheduled Weekly Hours:

48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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