Operations Manager
Alorica · Bengaluru · onsite · Posted 2d ago
Undisclosed1–2 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
JOB SUMMARY:
Offer customer support through phone to customers who may have questions or concerns about a product or service acquired. To become a Brand representative who is always willing to help and find sounding solutions for customers.
MAIN RESPONSIBILITIES:
- Communicate via inbound telephone calls with customers
- Provide prompt resolution to customer inquiries by providing appropriate and accurate information
- Accurately document and update records in required systems
- Understand all programs, systems, and procedures necessary to perform the job effectively
- Generate fees and up-sell wherever possible
- Represent highest standards of the brand
HIGHLY PREFERRED EDUCATIONAL QUALIFICATIONS:
- High School Diploma or Equivalent experience
HIGHLY PREFERRED PROFESSIONAL EXPERIENCE / QUALIFICATIONS:
- 1-2 years customer service experience - telephone experience
- Ability to remain highly motivated in a service environment
- Analytical thinker and problem solver
- PC proficiency
- Attention to detail and quality-oriented
- Highly energetic with motivation to assist Customers and other team members
- Active listening skills
- Multi-task oriented
- Excellent listening and interpersonal skills
- Confident and positive attitude
- Adaptive to change
- Excellent oral and written communication skills
This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer ServiceCustomer Supportoperations managerCommunication Skillsoperationsinbound
About Alorica
Alorica
BPO
1.3k+
employees
1999
27 years old
Irvine, California
United States Of America
₹4.7L PA avg
Avg at Alorica
About
Alorica is one of the largest, certified minority-owned BPO is the digital customer experience partner of choice for innovative companies all over the world.
Industries
BPO
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