Operations Manager

# AYNGARAN FOODS PRIVATE LIMITED

## JOB DESCRIPTION OPERATIONS MANAGER (RETAIL STORES)

**Company:** Ayngaran Foods Private Limited

**Business:** Chitra Coffee Bar – Retail Outlet Operations

**Job Title:** Operations Manager – Retail Stores

**Department:** Retail Operations

**Work Location:** Chennai, Tamil Nadu (with travel to other outlets as required)

**Experience:** 5–8 years preferred

**Employment Type:** Full-time

**Reporting To:** Management / Director

### 1. Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee the day-to-day operations of multiple retail outlets. The candidate will be responsible for outlet performance, sales growth, staff management, inventory control, customer satisfaction, cost management and compliance with company standards.

### 2. Roles and Responsibilities

**A. Retail Store Operations**

- Manage and monitor daily operations across all retail outlets.

- Ensure outlets follow company SOPs, operational procedures and service standards.

- Conduct regular outlet visits and operational inspections.

- Ensure proper opening, closing, cleanliness and maintenance procedures.

- Identify operational issues and implement corrective actions.

**B. Sales and Business Performance**

- Monitor daily, weekly and monthly sales performance across outlets.

- Develop strategies to improve revenue, customer footfall and repeat business.

- Track outlet-wise sales targets and take corrective action where required.

- Analyse sales reports, product performance and business trends.

- Coordinate with the Marketing team for promotions and local sales activities.

**C. Team Management**

- Supervise Outlet Managers, Supervisors and outlet employees.

- Monitor staff attendance, discipline, productivity and performance.

- Support recruitment, onboarding and training in coordination with HR.

- Set performance targets and conduct regular reviews.

- Ensure adequate staffing and effective duty scheduling.

**D. Inventory and Cost Control**

- Monitor stock levels, raw materials, finished products and packaging materials.

- Ensure proper stock rotation using FIFO/FEFO practices.

- Control wastage, pilferage, expiry and unnecessary operating expenses.

- Monitor stock discrepancies and coordinate with the Stores and Purchase teams.

- Review food costs, consumption and outlet-level operating expenses.

**E. Customer Service and Quality**

- Maintain high standards of customer service and product quality.

- Handle escalated customer complaints and ensure timely resolution.

- Monitor product availability, presentation, hygiene and service speed.

- Ensure compliance with food safety and hygiene procedures.

- Coordinate with the Quality team to resolve outlet-level issues.

**F. Reporting and Coordination**

- Prepare and review daily, weekly and monthly outlet performance reports.

- Track sales, expenses, wastage, inventory and staff productivity.

- Coordinate with HR, Accounts, Marketing, Purchase, Stores and Quality teams.

- Report operational challenges and business performance to management.

- Implement management instructions and follow up on action points.

**G. Compliance and Maintenance**

- Ensure outlets follow applicable food safety, hygiene and company policies.

- Monitor equipment maintenance, repairs and infrastructure requirements.

- Ensure proper handling of cash, billing systems and daily sales reconciliation.

- Support internal audits and ensure timely closure of audit observations.

### 3. Educational Qualification

- Bachelor's degree in Business Administration, Retail Management, Hospitality or a related field preferred.

### 4. Experience and Eligibility

- 5–8 years of relevant experience in retail operations, QSR, caf, food service or multi-outlet management.

- Experience managing multiple stores or outlets is preferred.

- Candidates with Retail Store Manager, Area Operations Manager or Restaurant Operations experience may apply.

- Strong understanding of sales, inventory, staff management and cost control.

### 5. Required Skills

- Multi-outlet operations management.

- Sales growth and business performance analysis.

- Team leadership and employee development.

- Inventory management and cost control.

- Customer relationship management.

- Reporting, problem-solving and decision-making.

- Communication, coordination and execution skills.

### 6. Key Performance Indicators (KPIs)

- Achievement of outlet-wise sales targets.

- Improvement in revenue and profitability.

- Reduction in stock losses, wastage and operating costs.

- Customer satisfaction and complaint resolution.

- Compliance with operational, hygiene and quality standards.

- Staff productivity, attendance and retention.

- Timely submission of reports and closure of audit findings.