Operations Manager

Company Overview:

Toolsvilla is India's fastest growing B2B eCommerce Marketplace backed by top investors. Our mission is to digitise and transform how businesses discover, engage and transact online.

Role Overview:

The Senior Operations Manager will ensure seamless call center operations (pre-sales to support), order fulfillment process (first-mile to last-mile), outstanding partner/customer experiences, and continuous process improvements. This role serves as the operational backbone, managing cross-functional teams and driving execution of strategic initiatives in a fast-paced and tech-driven environment.

Key Responsibilities:

• Oversee end-to-end ecommerce operations.
• Lead and mentor cross-functional teams to improve operational efficiency.
• Reviewing & Negotiating contracts with key partners to ensure cost efficiency in supply chain.
• Creating advance reports to discuss key action areas and roadmap with the team, senior management & the board.
• Manage 3PLs and vendors for high standards for order accuracy, timeliness, and cost controls.
• Ensure compliance with company procedures, regulatory requirements, and industry best practices in all aspects of operations.
• Ensure seamless call center operations covering inbound operations & outbound sales and order-confirmation processes.

Key Skills and Experience:

• 3+ years experience in e-commerce Operations.
• Deep understanding of supply chain management, logistics, and ecommerce fulfillment.
• Proficiency in data analytics, forecasting, and familiarity with ERP, WMS, and ecommerce platforms.
• Strong project management, communication, and stakeholder management abilities.
• Track record of driving automation, process improvement, and technology adoption within operations.
• Experience working with 3PLs, vendors, and managing operational budgets.