Operations Manager

Key responsibilities:

1. Daily BRS & Execution: Download daily statements across collection and disbursement bank accounts; run LMS auto-reconciliation, compare GL credit/debit entries against bank statements (by date, instrument number, and amount), and upload formats for system knock-offs. 

2. Disbursement & Repayment Recon: Reconcile NACH collections, cash/online repayment channels (BillDesk, Setu, Virtual A/c, NEFT, RTGS, IMPS, UPI), partner collection accounts, failed API disbursals, bank charges, and uncashed cheques. 

3. Control & Risk Mitigation: Maintain strict oversight on money outflows to detect double/incorrect disbursements, track auto-pay failures, resolve SOA receipt mismatches, and flag dual payment releases. 

4. High-Aging & Unidentified Credit Management: Track, investigate, and report high-aging open items, unidentified borrower credits, and pending insurance refund details; execute income booking for unapplied credits based on aging matrices. 

5. MIS & Stakeholder Reporting: Prepare and present monthly bank-wise BRS summaries for EXCO, publish weekly open-item reviews with the Head of Operations, and track unidentified credit dashboards. 

6. Audit & Compliance: Ensure adherence to internal SOPs, internal audit frameworks, and financial control requirements across all assigned disbursement, collection, and partner bank accounts. 

 

Required Skills & Qualifications:

• Experience: 3 to 8 years of core experience in Bank Reconciliation (BRS) within Central Operations / CPU at a BFSI/NBFC organization. 
• Technical & system proficiency: Hands-on experience with Loan Management Systems (LMS), General Ledger (GL) modules, BRS tools, and advanced MS Excel (VLOOKUP, XLOOKUP, Pivot Tables, data matching routines). 
• Domain knowledge: In-depth understanding of banking repayment modes (NACH, Virtual Accounts, Payment Gateways), disbursement cycles, unapplied credit accounting, and financial control workflows. 

Problem-solving & detail orientation: Strong analytical capability to trace open items, resolve ledger-to-bank discrepancies, and communicate action plans to internal teams