Operations Manager

Operations Manager-Job Description
Company: Moto365 Platforms Private Limited Location: Bengaluru, Karnataka
Employment Type: Consultant,Full-time Experience: 23 years Compensation: Up to
5,00,000 per annum (based on experience and skills)
About Us
Moto365 is a next-generation automotive technology company building a seamless
ecosystem of vehicle care, intelligent diagnostics, and connected services. We combine AI-
powered inspection systems, smart workshop platforms, and predictive maintenance tools
with real-world automotive expertise transforming how modern drivers maintain and
experience their vehicles.
Role Overview
We are looking for a hands-on Operations Manager to own day-to-day operations and build
scalable processes as we grow. You will coordinate across teams, manage vendors and field
partners, track performance, and make sure every inspection and customer commitment is
delivered on time and to a high standard.
Key Responsibilities
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Plan, manage and oversee daily operations, including Service Delivery and Service
Operations, to ensure smooth, timely delivery of inspection services within agreed
SLAs.
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Design, document and continuously improve SOPs, workflows and process controls.
Coordinate with product, tech, sales and customer teams to resolve operational
bottlenecks.
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Manage vendors, inspectors, field partners and service providers, including
onboarding and performance reviews.
Track KPIs such as turnaround time, inspection quality, cost per inspection and
customer satisfaction, and report to leadership.
Handle escalations and ensure quick, effective resolution of customer and partner
issues.
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Monitor operational costs, support budgeting, and identify cost-saving opportunities.
Ensure compliance with internal policies, legal requirements and data-handling
standards.
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Maintain accurate MIS reports, dashboards and trackers.
Own time slot management for inspections, balancing inspector availability, customer
preferences and turnaround time.
Required Qualifications
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Bachelor's degree in Business Administration, Engineering, Operations or a related
field (MBA preferred).
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23 years of experience in operations, with hands-on experience in Service Delivery,
Service Operations and time slot management, preferably in a startup, automotive,
logistics, marketplace or tech-enabled services environment.
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Strong process-thinking and problem-solving skills.
Proficiency in Excel/Google Sheets and comfort with reporting tools and dashboards.
Excellent communication, coordination and people-management skills.
Ability to work in a fast-paced, ambiguous environment and take ownership.

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Proficiency in English; knowledge of Kannada or Hindi is a plus.
Good to Have
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Experience in the automotive, used-vehicle or vehicle inspection industry.
Exposure to vendor management and field operations.
Familiarity with CRM, ticketing or workflow automation tools.
What We Offer
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Competitive pay of up to 5 LPA.
Direct exposure to leadership and the chance to shape operations from the ground up.
A fast-growth startup culture with real ownership and learning.
How to Apply
Send your updated resume to [email removed]