Operations Manager

Objectives of the Role:

• Ensure smooth day-to-day business operations through effective coordination with management, employees, vendors, and other stakeholders.
• Establish and maintain operational standards, quality assurance processes, and internal controls.
• Improve operational efficiency by streamlining workflows, standardising processes, and implementing best practices.
• Ensure operational activities, projects, and resource utilisation remain aligned with business objectives, timelines, and budgets.
• Plan workforce requirements and coordinate recruitment to ensure adequate staffing across departments.
• Drive continuous improvement initiatives to enhance productivity, accountability, and organisational effectiveness.

Key Responsibilities

• Operations & Process Management: Oversee daily business operations, optimise workflows, and implement SOPs, process documentation, and operational guidelines to ensure consistency and scalability.
• Quality Assurance & Compliance: Monitor operational performance, ensure adherence to company policies and quality standards, and implement corrective actions wherever necessary.
• HR Operations & Employee Onboarding: Coordinate recruitment, workforce planning, employee onboarding, documentation, verification, and joining formalities.
• Documentation Management: Coordinate the preparation, execution, and maintenance of NDAs, service agreements, work orders, and other business documents to ensure smooth project initiation and execution.
• Team Leadership & Performance Management: Lead, motivate, and support teams, monitor employee performance, delegate responsibilities, and ensure timely completion of assigned tasks.
• Resource & Asset Management: Oversee company assets, inventory, materials, and resource allocation to ensure optimal utilisation.
• Budgeting & Cost Control: Monitor operational expenses, conduct budget reviews, identify cost-saving opportunities.
• Cross-Functional Coordination: Coordinate with human resources, marketing, and other departments to ensure alignment with organisational goals and operational priorities.
• Stakeholder & Vendor Management: Build and maintain strong relationships with clients, vendors, service providers, and internal stakeholders to ensure effective collaboration and timely delivery.
• Reporting & Continuous Improvement: Track operational KPIs, prepare management reports, identify bottlenecks, and implement process improvements to enhance productivity and business performance.

Required Skills & Qualifications

• Strong leadership, team management, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management abilities.
• Strong analytical, problem-solving, and process improvement skills.
• Excellent organisational, planning, and time-management capabilities.
• Ability to manage multiple priorities, meet deadlines, and work effectively under pressure.
• Strong attention to detail and the ability to manage budgets, resources, and operational risks.
• Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint, along with relevant business management tools.
• Ability to coordinate cross-functional teams and drive operational excellence.

Educational Requirements

• Bachelor's degree in Business Administration, Operations Management, Commerce, or a related discipline.
• A Master's degree in Business Administration (MBA), Operations Management, or Human Resource Management will be an added advantage.

• Experience Requirement:
  2-3 Years of experience in operations management, business operations, administration, or a related field.