Operations Manager

Role & responsibilities

• To receive the complete project handover after client onboarding and understand the client's requirements, approved plans, commitments, timelines, budgets, and special expectations.
• To review the project details and identify all operational requirements, dependencies, timelines, and resources required for execution.
• To prepare the overall event execution plan covering activities, timelines, responsibilities, manpower, vendors, logistics, and key milestones.
• To coordinate with Decor, Entertainment, RSVP, Client Service, and other concerned teams to align their requirements with the overall event plan.
• To monitor the progress of the Entertainment team, Dcor team, etc. for the timely completion of the planning activity and address the delays as and when observed.
• To conduct venue visits and assess site conditions, access, setup areas, guest movement, logistics, manpower, and other operational requirements.
• To coordinate with vendors and service partners to finalize execution schedules, manpower requirements, material movement, setup, transportation, and other logistics.
• To prepare and maintain event schedules, checklists, responsibility trackers, and execution plans.
• To monitor the readiness of all teams, vendors, materials, and services against the agreed timelines.
• To identify operational gaps, dependencies, and potential execution risks in advance and take corrective action.
• To plan and allocate manpower, resources, transportation, equipment, and other operational requirements for the event.
• To coordinate pre-event setup, installations, rehearsals, venue readiness, and other preparation activities as required.
• To supervise and coordinate on-ground event execution and ensure activities are completed as per the approved plan and schedule.
• To coordinate with all concerned teams and vendors during the event to resolve operational issues and ensure smooth execution.
• To ensure that event deliverables are executed as per approved concepts, specifications, quality standards, and client commitments.
• To monitor vendor performance, service quality, manpower deployment, and adherence to agreed timelines and deliverables.
• To manage operational issues and unforeseen situations during execution and escalate critical matters to the reporting manager or management.
• To coordinate event closure, dismantling, material movement, vendor release, and venue handover after the event.
• To verify completion of operational deliverables and coordinate with concerned teams for vendor and project closure.
• To conduct post-event reviews, document execution challenges and learnings, and recommend improvements for future events.
• To maintain complete operational records, execution reports, checklists, and project documentation.
• To maintain confidentiality of client and company information and ensure all activities are conducted in line with company policies and professional standards.
• To live by the HR Policy.

Preferred candidate profile

Education

Graduation in Event Management or Hospitality or Relevant Domain

Experience

8-10 Years in event operations management or Relevant Domain

Technical Skills

Event planning, execution, vendor coordination, manpower Management, Resource planning, logistics planning, Event Scheduling, documentation, Venue and site management, MS Office and event planning tools.

Interpersonal Skills

Strong Communication, Coordination, problem-solving, decision-making, pressure Handling, Attention to Detail, Stakeholder Management.

Managerial Skills

Team Leadership, Project management, vendor management, Cross-functional Collaboration, Crisis management

Perks and benefits

• Competitive Salary & Performance-Based Increments
• Growth & Career Development Opportunities
• Learning & Skill Development
• Exposure to Premium Events & Clients
• Dynamic & Collaborative Work Environment
• Employee Engagement Activities & Celebrations
• Recognition & Rewards for Performance
• Opportunities to Work on Diverse & Exciting Projects