Operations Manager

Job Title: Operations Manager
Department: Operations
Location: Bengaluru, Karnataka
Employment Type: Full-Time
Experience: 5-10 Years
Industry: Hotel
Reporting To: Senior Management / Director

Job Summary

We are looking for an experienced and result-oriented Operations Manager to oversee and manage day-to-day business operations, coordinate across departments, improve operational efficiency, and ensure timely execution of organizational activities.

The ideal candidate should have strong leadership, communication, coordination, problem-solving, and team management skills, with experience in the real estate/construction industry.

Key Responsibilities

• Manage and oversee the organization's day-to-day operational activities.
• Coordinate with various departments including Sales, CRM, Purchase, Accounts, Projects, HR and Administration to ensure smooth workflow.
• Develop and implement operational processes, SOPs, and systems to improve efficiency.
• Monitor departmental performance against KPIs, targets, timelines and budgets.
• Ensure timely completion of operational tasks and resolve process-related issues.
• Coordinate with management and department heads for effective execution of business plans.
• Monitor project and operational activities and provide regular updates to senior management.
• Identify operational gaps, bottlenecks, and areas for improvement and implement corrective actions.
• Manage and monitor team performance, productivity, attendance, and work allocation.
• Ensure effective communication and coordination between internal teams and external stakeholders.
• Prepare MIS reports, operational dashboards, performance reports and management reports.
• Monitor costs and ensure optimum utilization of company resources.
• Establish accountability and follow-up mechanisms for pending tasks and deliverables.
• Ensure compliance with company policies, procedures, and statutory requirements.
• Handle escalations and resolve operational issues within defined timelines.
• Support management in implementing new processes, systems, and business initiatives.
• Conduct regular review meetings with teams and track action points to closure.
• Maintain proper documentation and records related to operational activities.
• Drive continuous improvement initiatives to enhance productivity, customer satisfaction, and overall business performance.

Key Skills Required

• Operations Management
• Team Management & Leadership
• Cross-Functional Coordination
• Process Improvement
• KPI & Performance Management
• MIS & Reporting
• Problem Solving & Decision Making
• Planning & Execution
• Vendor/Stakeholder Management
• Excellent Communication Skills
• Strong MS Excel / Google Sheets skills
• Ability to manage multiple priorities
• Strong follow-up and execution skills

Qualification

• Bachelor's degree in Business Administration, Management, Engineering, Commerce, or a related field.
• MBA/PGDM in Operations or Management will be an added advantage.

Experience

• 510 years of relevant experience in operations management.
• Candidates with experience in Real Estate, Construction, Property Development, or related industries will be preferred.
• Should have prior experience managing teams and coordinating with multiple departments.

Preferred Candidate Profile

• Strong leadership and ownership mindset.
• Result-oriented and highly organized.
• Excellent interpersonal and communication skills.
• Ability to work under pressure and meet deadlines.
• Strong analytical and decision-making abilities.
• Proactive in identifying problems and implementing solutions.
• Comfortable working directly with senior management.
• Should be capable of handling multiple departments and operational priorities simultaneously.

Key Performance Indicators (KPIs)

• Operational efficiency and productivity
• Timely completion of assigned activities
• Departmental KPI achievement
• Team productivity and performance
• Reduction in operational delays and errors
• Cost optimization
• Process compliance
• Closure of pending/action items
• Internal stakeholder satisfaction
• Quality and accuracy of MIS reporting