Operations Manager
Saraswati Hospital & Research Center Lucknow · Lucknow · onsite · Posted 22d ago
Undisclosed5–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Key Responsibilities
- Hospital Operations
- Manage and monitor day-to-day operations of hospital departments and services.
- Ensure smooth coordination between clinical, nursing, diagnostic, pharmacy, front office, billing, housekeeping, security, and other support departments.
- Monitor operational bottlenecks and take corrective action.
- Patient Services
- Ensure efficient patient flow from registration and consultation through admission, treatment, discharge, and billing.
- Monitor waiting time, turnaround time, patient complaints, and service quality.
- Coordinate with departments to improve patient experience.
- Manpower & Workforce Coordination
- Coordinate with HR and departmental heads regarding manpower requirements, deployment, attendance, and staffing gaps.
- Monitor availability of staff across critical hospital areas.
- Support workforce planning and effective utilization of available manpower.
- Department Coordination
- Coordinate with doctors, nursing, diagnostics, pharmacy, administration, and support services.
- Conduct regular operational meetings with department heads.
- Ensure timely resolution of interdepartmental issues.
- Quality & Patient Safety
- Support implementation of hospital quality standards, SOPs, protocols, and patient-safety practices.
- Monitor compliance with hospital policies and applicable regulatory requirements.
- Coordinate with Quality/NABH teams for audits, corrective actions, and process improvement.
- Facility & Support Services
- Monitor housekeeping, security, laundry, dietary, biomedical waste management, maintenance, transport, and other support services.
- Ensure adequate availability of essential operational resources.
- Coordinate with engineering/maintenance teams for timely resolution of infrastructure issues.
- Financial & Resource Management
- Monitor operational expenses and resource utilization.
- Support cost-control initiatives without compromising patient care.
- Coordinate with purchase, stores, finance, and vendors for operational requirements.
- MIS & Reporting
- Prepare and review daily, weekly, and monthly operational reports.
- Monitor KPIs such as patient footfall, occupancy, waiting time, discharge TAT, complaints, revenue-related operational indicators, and service utilization.
- Present operational performance reports to senior management.
- Grievance Management
- Address and coordinate resolution of patient and attendant complaints.
- Escalate critical issues to the appropriate authority.
- Maintain records of complaints and corrective actions.
- Emergency & Crisis Coordination
- Support hospital preparedness for emergencies, disasters, mass casualties, and other operational contingencies.
- Coordinate with relevant departments during critical situations.
- Process Improvement
- Identify operational gaps and recommend improvements.
- Develop and implement SOPs, workflows, checklists, and service standards.
- Promote technology-enabled and process-oriented hospital operations.
Sourced from naukri
Skills
Hospital MIS and reportingManpower planning and deploymentNABH/healthcare compliance awarenessPatient flow and service managementHospitalityHospital Operations ManagementVendor and Facility Management