Operations Manager

About the role

We are looking for an Operations Manager to run the day-to-day delivery of our training programs. You will coordinate trainers, students, internal teams, and school and college partners to make sure classes start on time, schedules are followed, issues are resolved, and every program is delivered as promised.

This role covers digital marketing and career-focused courses at Acadvizen, as well as AI, robotics, and cybersecurity programs delivered through Rapid AI 360s school and college partnerships.

Key responsibilities

• Plan batch launches, class schedules, trainer assignments, and program calendars.
• Coordinate with the business development team after a school or college partnership is signed and turn the agreed scope into a delivery plan.
• Confirm trainer availability, classroom or online setup, learning materials, kits, and other requirements before a program begins.
• Track attendance, classes completed, trainer activity, and program progress.
• Act as the main coordination point for students, trainers, school or college contacts, and internal teams.
• Resolve scheduling changes, trainer absences, student concerns, and other delivery issues promptly.
• Coordinate assessments, projects, certificates, internships, and placement-related handovers where applicable.
• Maintain accurate records of enrolments, fees or payment status, schedules, materials, and program completion.
• Share regular operational reports with management and flag delays or risks early.
• Improve processes so new batches and institutional programs can launch consistently as the business grows.

Required skills and experience

• 36 years of experience in education operations, edtech, training institute operations, or program coordination.
• Experience managing multiple batches, trainers, and stakeholders at the same time.
• Strong planning, follow-up, problem-solving, and communication skills.
• Confidence working with school or college administrators and resolving day-to-day issues professionally.
• Good working knowledge of Excel or Google Sheets and CRM or student management tools.
• Ability to create clear trackers, schedules, checklists, and status reports.
• Willingness to visit partner institutions when required.

Preferred

• Experience managing both classroom and online training programs.
• Experience coordinating internships, placement processes, or certification.
• Knowledge of school program delivery, including trainer deployment and learning kits.
• English and Kannada communication skills.