Operations Manager

About Of10

Of10 is a design-led coworking and community space in Powai, Mumbai. We combine thoughtfully designed workspaces with hospitality, events and a strong member experience.

We're looking for an Operations Manager to take complete ownership of the day-to-day running of Of10.

This is a hands-on role for someone who notices things, solves problems before they become problems, and takes pride in keeping a space running exceptionally well.

What you'll own

1. Day-to-day operations

• Ensure Of10 is clean, organised, functional and ready for members every day.
• Conduct regular checks of the space, facilities and common areas.
• Identify and resolve operational issues proactively.
• Coordinate maintenance, repairs, housekeeping and other service requirements.
• Ensure all operational standards are consistently maintained.

2. Procurement & cost control

• Own all operational purchasing and recurring orders.
• Maintain appropriate stock levels for supplies and consumables.
• Compare vendors and negotiate pricing where appropriate.
• Prevent unnecessary purchases, wastage and over-ordering.
• Maintain a clear record of operational expenses.
• Keep controllable operating costs within agreed budgets.

3. Vendor management

• Manage relationships with housekeeping, maintenance, internet, printing, supplies and other vendors.
• Ensure vendors deliver according to agreed standards and timelines.
• Track recurring services, AMCs and renewals.
• Resolve vendor issues without unnecessary escalation.

4. Events & meeting rooms

• Ensure meeting rooms and event spaces are properly set up and ready on time.
• Coordinate operational requirements for events and bookings.
• Ensure spaces are restored to Of10 standards after use.
• Coordinate with the membership/sales team to ensure smooth execution.

5. Member experience

• Be visible and accessible to members.
• Respond quickly to operational issues raised by members.
• Ensure problems are resolved rather than simply acknowledged.
• Identify small improvements that make the space work better for members.

6. Team coordination

• Coordinate the housekeeping and support teams.
• Set clear daily expectations.
• Monitor quality of work rather than simply task completion.
• Ensure responsibilities are completed without constant supervision.

7. Reporting & accountability

• Maintain basic operational records and checklists.
• Track expenses, purchases, inventory and outstanding issues.
• Provide regular updates on important operational matters.
• Escalate genuine issues early, along with a proposed solution.

What we're looking for

We're looking for someone who:

• Has 2–5 years of experience in operations, hospitality, coworking, facilities, retail or a similar environment.
• Is highly organised and detail-oriented.
• Takes ownership rather than waiting to be told what to do.
• Is comfortable dealing with vendors and negotiating costs.
• Has strong follow-through.
• Notices when something isn't right.
• Can prioritise and solve problems independently.
• Is comfortable working in a fast-moving, hands-on environment.
• Has excellent communication skills.
• Takes pride in the quality of the environment they manage.

Most importantly: we're looking for someone who cares.