Operations Manager

Core Responsibilities

1. Facility Non-Medical Maintenance

Maintenance

• Ensure all electrical and plumbing systems are in working order.
• Coordinate with vendors for timely repairs and servicing.

Housekeeping

• Ensure availability of HK staff as per shift rosters.
• Review HK staff performance and training conducted by supervisors.
• Coordinate with housekeeping agency in case of service gaps.

Biomedical Waste (BMW) Management

• Coordinate BMW disposal, audit slips, and ensure compliance.

Oxygen Management

• Monitor oxygen stock levels and ensure timely refills from suppliers.

Utilities Oversight

• Track and manage water and diesel usage; maintain sufficient stock at all times.

2. Facility Medical Equipment Maintenance

• Maintain updated medical equipment inventory and service status.
• Conduct bi-weekly reviews with the Biomedical Engineer.
• Ensure preventive maintenance schedules are completed without lapses.

3. Lab Services Coordination

• Schedule and coordinate lab sample pick-ups with vendors.
• Ensure timely resolution of operational issues and report delivery.

4. Pharmacy Coordination

• Oversee the receipt of medication supplies.
• Monitor Turnaround Time (TAT) for all medicine orders.

5. Security Oversight

• Ensure security staff training is up to date.
• Handle issues with the agency and ensure compliance with KITES security protocols.

6. Other Operational Areas

Laundry

• Coordinate with laundry team and verify inventory counts.

Ambulance Services

• Arrange transportation for patient transfers as required.

Inventory & Register Management

• Maintain adequate inventory across departments.
• Ensure all registers and logs are updated as per operational protocols.

7. Administrative & Billing Support

• Serve as the backup for the Billing Executive in their absence.
• Act as second in command to the Centre Head for centre-level decision-making and issue resolution.

8. Values Alignment

• All employees are expected to demonstrate and uphold the organization’s core values of Excellence, Professionalism, Integrity, and Compassion (EPIC) in every aspect of their work. This includes striving for the highest standards of service, conducting oneself with dignity and accountability, maintaining honesty and fairness in all interactions, and showing empathy and care toward residents, colleagues, and partners.

Work Complexities

• Coordination with multiple stakeholders for real-time issue resolution.
• Must maintain readiness to handle emergencies, breakdowns, and service escalations.
• Balancing field and administrative responsibilities while ensuring service continuity.

Profile

Knowledge and Experience

• Education: MBA / MHA (Healthcare Management preferred)
• Experience: Minimum 3–5 years in healthcare operations or administrative management
• Familiarity with hospital/facility infrastructure and support service coordination