Operations Manager
Casa Grande Prop Care Pvt Ltd · Chennai · onsite · Posted 28d ago
Undisclosed6–7 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Operations Manager Facility Management
Key Responsibilities
Key Performance Indicators
Preferred Skills
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Base Location Chennai, Bangalore, Hyderabad, New Delhi, Pune Mumbai
Qualification Any Degree
Key Responsibilities
- Manage and oversee day-to-day facility management operations across assigned client locations.
- Ensure effective delivery of Technical, Soft Services, Housekeeping, Security, MEP, and other facility management services.
- Manage client relationships and ensure high levels of customer satisfaction and service quality.
- Conduct regular site visits and audits to monitor operational performance and compliance.
- Ensure adequate manpower deployment, attendance, shift management, and workforce productivity.
- Coordinate with HR and recruitment teams for manpower requirements, deployment, and replacements.
- Monitor SLA/KPI performance and ensure timely closure of operational gaps and client complaints.
- Ensure compliance with statutory, safety, fire, environmental, and client-specific requirements.
- Monitor service quality, productivity, consumables, equipment, and operational costs.
- Review site-level MIS, manpower reports, incident reports, maintenance reports, and client feedback.
- Identify operational risks and implement corrective and preventive actions.
- Coordinate with vendors and subcontractors to ensure timely and quality service delivery.
- Support the Business Development team during new client mobilization, site surveys, solution design, and operational costing.
- Drive cost optimization, process improvement, employee productivity, and operational efficiency.
- Manage escalations and resolve client concerns within agreed timelines.
- Ensure timely submission of operational reports and MIS to management.
- Conduct regular performance reviews with site teams and drive continuous improvement.
- Lead the mobilization and transition of new contracts and ensure smooth handover from implementation to steady-state operations.
- Prepare and implement SOPs, checklists, preventive maintenance schedules, and operational processes.
Key Performance Indicators
- Client satisfaction and retention
- SLA/KPI achievement
- Operational efficiency
- Manpower productivity and deployment
- Complaint resolution TAT
- Contract profitability and cost control
- Audit and compliance performance
- Employee retention
- Successful mobilization of new contracts
- Service quality
Preferred Skills
- Strong experience in Integrated Facility Management / Facility Management Operations.
- Good knowledge of Technical Services, MEP, Housekeeping, Security, Soft Services, and vendor management.
- Excellent client handling and communication skills.
- Strong problem-solving and decision-making abilities.
- Good knowledge of SLA, KPI, SOP, audits, compliance, and service quality management.
- Strong analytical and reporting skills.
- Proficiency in MS Office and operational MIS.
- Willingness to travel across client sites.
- Strong leadership and team-management skills.
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Costingcustomer satisfactionauditsFacility Managementcomplaint resolutiondeploymentBusiness DevelopmentIntegrated Facility ManagementEmployee RetentionCommunication SkillsmaintenanceClient SatisfactioncomplianceHousekeeping
About Casa Grande Prop Care
Casa Grande Prop Care Pvt Ltd
Hospitality
51
employees
2011
15 years old
Chennai
IN
₹4.1L PA avg
Avg at Casa Grande Prop Care
About
We offer Office Housekeeping, Deep Cleaning, Security Service, Staffing solution and professional property care solution in Chennai. We customize our model to suit your needs and the best world class quality services and solutions at affordable cost in Chennai. Our Integrated Facilities Management teams consistently increase the productivity of our end users portfolio by reducing costs, minimizing risk and increasing end-user satisfaction. We drive continuous improvement by harnessing our experience and expertise to bring new ideas and market intelligence to the table. Because we customize our model to suit your needs, we enable you to respond to changing business requirements and give you confidence in achieving your desired outcomes by backing our ability to deliver results. We deliver services for all property types through dedicated on-site teams backed by a regional best practices platform. Our low-cost processing centers located throughout Chennai- deliver central functions such as scheduled and unscheduled maintenance, accounts payable and lease administration. Our Vision : Our Vision is to achieve Reference Customer Our Mission : We believe that we can achieve it through our mission "Best and world class quality services and solutions at affordable cost.
Industries
Hospitality
Employee ratings
10 reviews
3.9/ 5
Culture
3.6
Career growth
3.3
Work-life
4.0
Employees rate it well for
Overall Company39Compensation & Benefits37
Find them on