Operations Manager

Role & responsibilities

• Own end-to-end business performance on assigned e-commerce platforms and offline channels of B2B and B2C Channels.
• Plan and execute monthly, quarterly, and annual supply chain strategies to ensure seamless product availability and cost optimization
• Manage end-to-end supply chain operations including procurement, inventory planning, warehousing, and distribution
• Coordinate with vendors, logistics partners, and distributors to ensure timely dispatches, deliveries, and GRN closures
• Work closely with internal teams (procurement, finance, warehouse, sales, and operations) for smooth execution
• Monitor and optimize inventory health, stock turns, fill rates, and wastage/shrinkage
• Ensure demand forecasting and replenishment planning to avoid stockouts or overstocking
• Track and analyze key metrics including inventory turnover, supply chain cost, service levels, and order fulfillment rates
• Identify process improvement opportunities to enhance efficiency and reduce operational costs
• Manage and improve offline sales channel operations, including distributor and retail network performance
• Plan and execute seasonal demand spikes, festive supply planning, and bulk order fulfillment
• Ensure compliance with operational SOPs, quality standards, and audit requirements
• Build and maintain relationships with vendors, distributors, and logistics partners

Preferred candidate profile

• 3+ years of experience in order processing, inventory management, or operations roles
• Strong working knowledge of MS Excel (Pivot Tables, VLOOKUP, basic analysis)
• Experience handling multiple marketplaces (E-commerce / uick-commerce platforms)
• Good understanding of inventory flow, order lifecycle, and reconciliation processes
• High attention to detail and ability to manage large volumes of data/orders
• Strong coordination and problem-solving skills
• Ability to work in a fast-paced and dynamic environment
• Must be flexible with work requirements and timelines

Preferred Skills :

• Experience with platforms like Amazon, Flipkart, Blinkit, Zepto, Swiggy Instamart or offline operations management
• Familiarity with ERP systems or warehouse management tools
• Basic understanding of logistics and supply chain processe