Operations Manager

eClerx is hiring for international Voice & Chat process

Designation: Operations Manager (Voice / Chat)

• Job location: Pune
• Shift : US shift (5 days work from office )
• Industry : ITES / BPO

Required Skills:

• 10+ years of experience in BPO/Customer Operations.

• Minimum 7+ years in a leadership role managing Operations Managers and large teams.
• Strong telecom process experience is mandatory.

• Must have managed International Voice and Chat Operations supporting Telecom customers.

• Experience in handling Telecom processes such as:
• Wireless/Mobility Support
• Broadband & Fixed Line Services
• Technical Support
• Billing & Collections
• Customer Care & Retention

• Proven experience managing teams of 100+ FTEs.

Interested candidate can share their resumes on

Email: [email removed]

Contact: [phone removed] .