Operations Manager

Company

CBS Hub Pvt. Ltd., is a Hyderabad based company with a rich legacy of over 78 years in serving the education ecosystem. It specializes in the distribution of textbooks, reference books, competitive examination materials, stationery, and customized school kits. The company serves schools affiliated with ICSE, CBSE, IB, IGCSE, and State Board curricula across Telangana, Maharashtra, and Tamil Nadu, with ambitious plans for nationwide expansion.

Role Purpose

The Operations Manager Mumbai will be responsible for managing and streamlining the end-to-end Sales Order (SO), Purchase Order (PO), vendor coordination, material availability and DC inward/GRN processes, while also owning the operational execution of the online/school specific fulfilment process. The role will directly drive the productivity and performance of the online operations team comprising one Assistant Manager – Online and two Operations Executives – Online.

The Operations Manager will ensure timely creation and maintenance of school-specific BOMs, school web links, corrections/updates, school coordination and tracking of e-commerce material delivery. The role will establish clear priorities, TATs, dashboards and accountability for all three online operations resources.

Key Responsibilities

SO & PO Management

• Ensure timely and accurate processing of Sales Orders.
• Coordinate timely release of Purchase Orders against approved requirements.
• Monitor pending SOs/POs and ensure timely closure.
• Maintain SO/PO ageing dashboards and flag critical delays early.
• Own PO follow-up with vendors against delivery commitments, escalating high-risk orders.

Vendor Management

• Manage vendor relationships and delivery commitments.
• Negotiate commercial terms, credit terms and service levels within approved authority.
• Monitor vendor performance on delivery, quality and responsiveness.
• Resolve vendor-related issues and escalate critical matters.
• Benchmark vendor terms periodically and identify cost-saving opportunities.

DC Inward & GRN

• Provide functional/dotted-line supervision to the DC Inward team.
• Coordinate material receipt and verification against POs and ensure GRN closes within TAT.
• Ensure timely and accurate GRN completion.
• Monitor inward and GRN ageing and resolve delays.

Online Operations & School Fulfilment

• Lead the Online Operations team— set daily/weekly priorities, TATs, and productivity standards.
• Own school-specific BOM creation and accuracy (grade, subject, SKU, pricing).
• Own school weblink creation, edits, and corrections within TAT.
• Track school-wise order and e-commerce delivery status, resolving exceptions with DC/logistics.
• Maintain a single Online Operations dashboard covering BOMs, weblinks, deliveries, and team productivity.

PI & Cross-Functional Coordination

• Follow up with vendors for timely PI submission.
• Coordinate with Sales, Procurement, DC, Finance & Accounts and Operations.
• Resolve issues impacting material availability, order fulfilment and payment processing.
• Escalate critical operational issues to the Business Head on timely manner.

MIS & Process Improvement

• Maintain SO, PO, vendor, inward, GRN and PI trackers.
• Provide regular operational updates and highlight ageing/issues.
• Identify process gaps and drive improvements in TAT, accuracy and efficiency.
• Support peak-season planning and operational readiness.

Key Competencies

• SO/PO & procurement operations ; Vendor management and negotiation
• Supply and inventory coordination ; Analytical and problem-solving skills
• Stakeholder management
• Strong follow-up and execution discipline
• Team leadership and communication

Candidate Profile:

• Graduate/Postgraduate in Supply Chain, Operations, Commerce, or related discipline; MBA in Operations/Supply Chain preferred.
• 12–15 years in Supply Chain, Procurement, Distribution, Retail, Publishing, or E-commerce Operations.