Operations Manager

Company Description Vikrama Heritage Resort | Pavagadh is a hospitality destination that focuses on delivering a comfortable and memorable stay experience for guests visiting the historic Pavagadh region. The resort offers a blend of local culture, natural surroundings, and modern amenities to cater to leisure and family travelers. Team members are encouraged to provide attentive service and maintain high standards of cleanliness, safety, and guest satisfaction. The work environment supports collaboration, reliability, and a strong service mindset for all employees.

Role Description The Operations Manager is responsible for overseeing daily resort operations to ensure smooth functioning across front office, housekeeping, food and beverage, and maintenance. This full-time, on-site role includes managing staff schedules, coordinating interdepartmental communication, and monitoring service quality and guest feedback. The Operations Manager will implement standard operating procedures, ensure compliance with safety and hygiene norms, and optimize resource use to maintain cost-effective operations. The role also involves handling vendor relationships, supporting budget planning, resolving operational issues quickly, and helping drive continuous improvement in guest experience and staff performance.

Qualifications

• Experience in hospitality operations management, ideally in hotels or resorts, with a strong focus on guest service and quality control.
• Skills in team leadership, staff supervision, shift planning, and performance management to guide and motivate on-site teams.
• Ability to manage daily front office, housekeeping, food and beverage, and maintenance processes, ensuring coordination between departments.
• Competence in basic budgeting, inventory control, vendor management, and cost monitoring to support efficient operations.
• Strong communication and interpersonal skills, with the ability to address guest concerns professionally and support conflict resolution.
• Organizational and problem-solving skills to prioritize tasks, implement procedures, and respond promptly to operational challenges.
• Comfort with using hotel management systems, office software, and reporting tools to track performance and prepare operational updates.
• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field is preferred.
• Prior on-site management experience and familiarity with local regulations, safety standards, and hygiene protocols are beneficial.