Operations Manager

Role & Responsibilities

• Manage day-to-day travel operations and ensure smooth coordination of bookings and services.
• Coordinate with clients, travel partners, vendors and internal teams to ensure timely execution of travel requirements.
• Coordinate with hotels, transport providers, tour operators and other service partners.
• Monitor booking status, service delivery and resolve operational issues when required.
• Ensure accurate communication of travel details, changes and updates to clients and relevant teams.
• Maintain records of bookings, vendor details, client requirements and operational activities.
• Follow up with vendors and service providers to ensure agreed services are delivered on time.
• Support the team in handling changes, cancellations and other service-related requirements.
• Ensure smooth coordination from booking confirmation through completion of the travel service.

Preferred Candidate Profile

• 2-3 years of experience in travel operations, tourism, hospitality operations or a related role.
• Good understanding of travel bookings, itineraries and service coordination.
• Strong communication and coordination skills.
• Good vendor and client relationship management skills.
• Ability to manage multiple bookings and operational requirements simultaneously.
• Good problem-solving and follow-up skills.
• Comfortable working with MS Office, especially Excel.
• Detail-oriented and organised with the ability to work in a time-sensitive environment.
• Candidates with experience in a travel agency, tour operator or related travel business will be preferred.