Operations Manager

Property & Asset Management

Manager Operations/Sr. Operations

Objective of the role:

• undefinedo Manages Site Operations to focus on the following benchmark pillars while they perform their assigned goals
• Brand
• Clients
• People and Values
• Platform

Key Responsibilities

1. Operational Excellence and Quality Management

• Ensure all properties meet or exceed defined quality standards
• Implement and maintain effective property management systems
• Achieve target scores in internal and external audits
• Successfully manage transitions from project teams to operations & maintenance teams
• Proactively manage site operations and maintenance activities
• Effectively handle escalations

2. Client Relationship Management

• Maintain regular interaction and review sessions with clients
• Ensure timely sharing and review of Daily Management Reports (DMRs) and Monthly Management Reports (MMRs)
• Achieve high client satisfaction scores

3. Vendor Management

• Conduct regular vendor performance reviews and evaluations
• Ensure vendors meet quality and service level standards

4. Technology Implementation and Innovation

• Drive the implementation of IT tools and AI in day-to-day operations
• Support the rollout and implementation of SOPs, Preventive and Reactive Complaint Management Software, and other IT tools (e.g., KADence, CMO, FSI Go, etc.)

5. Compliance and Risk Management

• Assist in maintaining and renewing site-related Building Statutory Compliances
• Support administrative, compliance, and legal documentation requirements
• Ensure timely completion of snagging and de-snagging verification assignments

6. Financial Performance

• Monitor and ensure timely submission of invoices to clients
• Track payments from clients and maintain strict DSO (Days Sales Outstanding)
• Monitor and control payroll inputs and related allocation queries

7. Team Management and Development

• Actively involve and engage with the site team
• Monitor people platforms (e.g., Workday) for team management
• Coordinate with Subject Matter Experts (SMEs) for planned service reviews and audits

8. Business Development Support

• Provide support on visits for BD queries
• Contribute inputs for BD proposals as required

9. Contract Management

• Track site agreements and initiate necessary renewal processes
• Ensure timely communication with the team regarding contract renewals

10. Continuous Improvement

• Implement best practices across the cluster
• Identify and propose innovative solutions to improve operational efficiency

The above KRAs encompass the key responsibilities you've outlined and provide a framework for evaluating the goals assigned to you.