Operations Manager

Job Purpose:

The Operations Manager is responsible for managing the

overall daily operations, profitability, and standard compliance

across multiple caf and QSR outlets. This field-based role

focuses on driving sales growth, controlling food and labor

costs, developing store managers, and enforcing strict brand

SOPs. The Operations Manager serves as the key

operational bridge between store teams and executive

management to deliver a consistent, high-quality guest

experience across all locations.

KRA /

Accountabilities: Manage daily operations, sales performance, and

service execution across all assigned caf and QSR

outlets.

• Conduct regular, unannounced store visits and

operational audits to ensure 100% adherence to

company SOPs.

• Monitor store-level P&Ls, focusing on reducing food

cost percentages, labor expenses, and operating

overheads.

• Track daily, weekly, and monthly sales targets and

implement localized turnaround strategies for

underperforming stores.

• Enforce strict food safety, sanitation, temperature

logging, and FSSAI hygiene standards in all kitchens

and service counters.

• Oversee store inventory cycles, indenting schedules,

and stock rotation (FIFO/FEFO) to minimize wastage

and stock variance.

• Manage, mentor, and evaluate Store Managers,

fostering leadership accountability and reducing staff

turnover.

• Partner with HR to manage manpower planning, floor

recruitment, onboarding, and ongoing staff training

programs.

• Monitor service speed, ticket fulfillment times, and

order accuracy during peak operational hours.

• Resolve escalated customer complaints and manage

aggregator ratings across platforms like Zomato and

Swiggy.

• Ensure product consistency, standard recipe

execution, portion control, and presentation across all

outlets.

• Coordinate seamlessly with the Central Kitchen,

Purchase, Logistics, HR, and Finance departments to

clear operational gaps.

• Review daily POS data, wastage logs, and operational

reports to present actionable insights to senior

management.

• Lead operational readiness, hiring, setup, and

handovers for new outlet openings (NTOs).

Core

Competencies /

Known Exp:

• Multi-Unit Management: Proven track record in

overseeing operations for multiple fast-paced QSR or

caf locations simultaneously.

• Cost & Financial Control: Hands-on experience in

restaurant P&L management, food cost math, wastage

control, and labor rostering.

• Systems & Analytics: Proficiency in POS platforms

(such as Petpooja or Posist), MS Excel, and

operational MIS reporting.

• Leadership & Execution: Strong field leadership

skills with the ability to coach store managers and

enforce floor discipline.

• Operational Problem Solving: Capability to make

quick, data-driven decisions during rush periods and

operational breakdowns.

Must have / Tech /

Pref. Qualifications:

Education & Experience:

Education: Bachelors Degree or Diploma in Hotel

Management, Hospitality, or Business Administration.

Experience: 5 to 7 years of overall experience in F&B

operations, with at least 2 to 4 years in a multi-unit operations

management role.

Preferred Industry Experience:

• Multi-Outlet Caf Operations
• Quick Service Restaurant (QSR) Chains
• Cloud Kitchens & Fast-Casual Restaurant Groups