Operations Manager
Sitel · Mumbai · onsite · Posted 41d ago
₹15.0L - ₹16.0L PA10–13 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
- Candidates should be from BPO/BPM Background
- Chat background experience is required
- Telecom background experience is Preferred
- Total Experience - 10+yrs
- Relevant Experience - 1+ yrs (Manager on paper)
- Education - Any Graduate or 4 years Diploma
- Shifts - US (24x7)
- 5 days working
- Handling AM's & TL's
- Location: Airoli, Navi Mumbai
- College degree in Business Management/Administration or equivalent combination of education and directly related experience
- 4 or more years of directly related experience, including 2 or more years of supervisory experience.
- Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
- International Chat Experience; having Outbound experience will have an added advantage
- Shall operate in US shift timings, and would be required to stretch as and when required
- manager level into Telecom Domain for International contact center, US
- Appropriate communication and escalation of client issues to multiple levels of site and Operations management
- Client strategies to meet client/corporate goals and objective
Sourced from naukri
Skills
Customer ServiceInternational Chat ProcessmessagingInternational Non VoiceChatBpo Non VoiceInternational Processnon voice processWeb ChatChat ProcessBlended Process
About Foundever
Sitel
BPO
5.9k+
employees
1985
41 years old
Mumbai, Maharashtra
India
₹3.4L PA avg
Avg at Foundever
₹15L – ₹16L PA
This role
About
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital
Industries
BPO
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