Operations Manager

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

At ICICI Bank, the Operations Manager plays a vital role in ensuring a seamless banking experience for customers. This group caters to the needs of all ranges of customers, ranging from retail customers to large business corporates. In this role, the overarching responsibilities include but are not limited to processing, reconciling, and monitoring various customer transactions, international remittances, forex services, advances, loans, cards, overdraft solutions, and GST filing. As the operations group cuts across all the business verticals of the bank through its back-office efforts, the role holder would be required to collaborate with various teams. Depending on the role requirements, the role holders may also have to ensure compliance and regulatory guidelines of multiple transactions, disbursement, and issuances. Additionally, the role holder would also be required to maintain data sanctity and MIS in their respective job areas. 

Key Responsibilities

Reconciliation

Handling reconciliation of various products like Bank Accounts, Nostro Accounts, ATMs, Debit cards, and other office accounts.

Stakeholder Coordination

Coordinating with multiple stakeholders within the Bank to facilitate smooth transaction processing.

Compliance

Ensuring compliance with regulatory guidelines while processing transactions.

Managing TAT & Quality

Processing all customer requests within TAT and ensuring quality & control for accurate processing.

Data Analysis & MIS Preparation

Interpreting customer data to identify pre-delinquency trends.

Behold our values

Build products that are Fair to Customer, Fair to Bank.

Qualifications & Skills

Educational Qualification

MBA, Chartered Accountants, Engineers & Graduates with relevant work experience 

Computer Literacy

Needs to have basic computer skills especially MS Excel.

Basic document knowledge

Candidate should know about basic documents and KYC norms.

Ensure Compliance

Ability to ensure compliance of Internal Policies and adhere to regulatory requirements.

Synergize with Team

Willingness to work with various teams for on-ground support and deliver enablers as required.

Few Success Factors

About the Business Group

The operations team is the backbone of the Bank and works closely with various departments of the Bank to provide a seamless customer experience. The group caters to the diverse needs of the customers with a broad spectrum of services. The team ensures the smooth execution of customer requests, from the execution of complex foreign currency derivatives for an exporter to cash management services for merchants/corporates. The operations group extends its services to various operations like Asset operations, central reconciliation, Liability operations, payments, remittance and international operations, treasury, security services, and trade finance operations.

Here are a few videos that you may want to go through on products and services of the Bank.