Operations Manager

Senior Manager /Manager- Operations
About the company
Treebo Hospitality Ventures is Indias most loved brand and one of the largest chains in the
budget segment of hospitality. With a network of 850+ hotels across 120+ cities, Treebo offers
travellers the unprecedented value proposition of high-quality stays at affordable prices
wherever they go. We are proud of putting dignity back into budget travel where earlier the
traveller was forced to contend with poor quality and hygiene.
Treebo Hospitality Ventures masterfully combines engineering prowess with deep hospitality
expertise. Our operational ethos is clear and focused from Treebo Club, an innovative
distribution platform and extremely rewarding loyalty programme to Hotel Superhero, a
cutting-edge SaaS solution and a comprehensive hotel management software.
With a strong technological foundation and a passion for hospitality, THV aims to deliver
exceptional experiences across our diverse portfolio. Our range of brandsItsy Hotels, Treebo,
Treebo Premium and Medalioprovides a symphony of choices that blend quality, comfort and
affordability.
Treebo is a Great Places to Work certified organisation. We take immense pride in our culture
which is built on a strong foundation of 7 values. Some of these values include - Exhibit Owner
Mindset and Have the humility and hunger to learn and help learn, amongst others. We
strongly believe in offering our people - Treebs, as they are called - unmatched opportunities
to learn and grow. If youre looking to work at a place that is built on strong fundamentals of
business and professional conduct, Treebo is the place for you.

About the Role
As an Area General Manager, you will be responsible for executing the companys
strategic vision of democratizing the joy of travel. You will be responsible for a given area
and the portfolio there in to ensure highest levels of guest experience, product quality
and business & profitability of the assets. While managing the operations and enabling
sales for your portfolio, you will also drive the expansion of our hotel portfolio across
your area and beyond through your network. This is a mission critical role that requires a
perfect balance of delivering operational excellence, relationship management, and a
business development mindset.
Key Responsibilities -
1) Operational Excellence
Oversee day-to-day operations across multiple hotel properties in your area, ensuring
adherence to brand standards and service benchmarks
Drive compliance with Treebo's brand standards and SOPs, health and safety
guidelines, and service quality norms
Conduct audits, quality assurance checks, and drive corrective/preventive actions
through hotel partners to maintain Treebo standards
Act as the key liaison between the company and hotel partners, ensuring seamless
coordination and timely issue resolution
Monitor and enhance overall guest satisfaction by ensuring prompt and effective
service recovery mechanisms
2) Business Development & Growth
Identify, evaluate, and onboard new hotel properties to expand the companys

portfolio within the assigned area
Negotiate terms of the agreement and ensure complete alignment with Treebo's
operating procedures before onboarding any hotel
Collaborate with the central business development team to oversee launch process of
the signed properties
3) Sales & MICE
Drive regional sales performance by collaborating with internal sales teams and
property owners to
achieve revenue targets for your portfolio
Identify and push sales POCs to close MICE deals for your portfolio properties
Support pricing, promotions, and campaigns to drive business at the property level
Engage with local corporate clients, event organizers, and travel planners to push
business to your portfolio if needed
4) Team & Partner Management
Lead, mentor, and develop on-ground portfolio hotel teams to deliver exceptional
guest experience in the segment
Train hotel staff in brand values, SOPs, and customer service skills to ensure
consistency
Build strong relationships with hotel owners and partners to foster collaboration and
long-term association

What Are We Looking For -
Strong communication, leadership, and stakeholder management skills.
46 years of experience in hospitality management with demonstrated success in both
operations and
business development.
Proven experience in property acquisition and/or sales in hospitality.
Knowledge and experience in the MICE segment is highly desirable.
Analytical mindset with problem-solving and decision-making capabilities.
Ability to thrive in a dynamic, fast-paced environment.
Willingness to travel extensively within the assigned geography.
Entrepreneurial approach with a strong focus on execution and accountability.