Operations Manager

Role & responsibilities

• Field & Site Operations: Visit various deployment sites daily to monitor the performance, attendance, and discipline of deployed manpower (Security Guards, Housekeeping, Technical/Non-Technical staff).
• Client Liaisoning:-Act as the primary point of contact for Government Officials, Department Heads, and Private Clients. Maintain healthy relationships and ensure zero client complaints.
• Onboarding & Deployment:* Manage immediate deployment of manpower as per new tender requirements. Arrange quick replacements in case of absenteeism.
• Compliance & Documentation: Ensure strict adherence to government labor laws, PSARA regulations, Minimum Wages Act, PF, and ESIC compliance at the ground level.
• Billing & Attendance Verification:Collect, verify, and cross-check daily/monthly attendance logs from site supervisors and coordinate with the head office for timely invoice generation.
• Grievance Redressal: Resolve on-site disputes, staff issues, and operational bottlenecks swiftly without disrupting the clients work.
• Reporting: Provide daily and weekly operational reports to the Management/Head Office regarding site status and client feedback.

Skills:* Strong leadership, crisis management, negotiation, and excellent communication skills.

Preferred candidate profile

SECURITY INDUSTRIES , OUTSOURCED INDUSTRIES .