Operations Manager

What will you drive?

• Drive operational efficiency across end-to-end processes, with a sharp focus on improving SLAs, turnaround times, quality, and customer experience.
• Use data to identify bottlenecks, root causes, capacity gaps, and performance trends; turn insights into clear actions that improve productivity and outcomes.
• Own operational dashboards, MIS, and KPI governance to provide leadership with timely visibility on performance, risks, and improvement opportunities.
• Build scalable SOPs, process controls, and operational playbooks that reduce manual effort, eliminate inefficiencies, and improve consistency across teams.
• Partner with cross-functional stakeholders to implement process improvements, automation opportunities, and data-backed solutions.
• Manage customer-facing operational workflows, ensuring documentation and process requirements are completed accurately and smoothly.

Who are we looking for?

• 2-4 years of experience in operations, business strategy, business analytics, or process improvement roles.
• Strong data analytics capability is essential, with advanced proficiency in Excel/Google Sheets and experience working with large datasets, dashboards, and operational MIS.
• Ability to analyse data, identify actionable insights, and independently drive measurable operational improvements.
• Knowledge of BI tools such as Power BI, Tableau, or Looker is good to have.
• Excellent verbal and written communication skills, with the ability to work effectively across multiple stakeholders.