Operations Manager

Role:

The ideal candidates will have strong hands-on expertise in mortgage operations, with a solid understanding of mortgage processes, workflows, quality standards, and operational controls.

Key Responsibilities:

• Manage day-to-day mortgage operations with a high level of accuracy and efficiency.
• Execute mortgage processes across relevant stages of the operational lifecycle.
• Review and validate mortgage documentation, data, and transactions as per defined guidelines.
• Identify and resolve process gaps, exceptions, and operational issues.
• Coordinate with internal stakeholders to ensure timely and smooth processing.
• Maintain defined SLAs, KPIs, quality, and productivity standards.
• Conduct quality checks and ensure adherence to processes, controls, and procedures.
• Handle escalations and independently resolve complex operational issues.
• Support process improvement, standardization, and automation initiatives.
• Prepare operational reports and provide regular updates on process performance.
• Ensure compliance with organizational policies and applicable mortgage requirements.

Skills & Experience:

• 57+ years of experience in Mortgage Operations.
• Strong understanding of the mortgage lifecycle and operational processes.
• Experience working in a process-driven environment with defined SLAs and quality metrics.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to manage multiple priorities while maintaining accuracy and productivity.
• Strong communication and stakeholder-management skills.