HYDERABAD · FULLTIME
Operations Manager
TP Conseil
Hyderabad · onsite · Posted 51d ago
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Not disclosed5–7 yrsfulltimeHyderabad
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Section · 01
About this role
Location : Hyd (onsite)
Operations Manager - International Customer Suppor
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We are hiring an Operations Manager to lead international customer support operations, ensuring excellent customer experience and achievement of service, quality, and productivity targets. The role involves team management, performance monitoring, customer escalation handling, stakeholder management, and driving continuous process improvement
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Requiremen
- ts:5+ years of experience in customer support/contact center operati
- ons2+ years of team management experie
- nceStrong knowledge of KPIs such as CSAT, SLA, AHT, FCR, and Qual
- ityExcellent communication and stakeholder management ski
- llsExperience in international customer support/BPO prefer
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Key Skills: People Management, Customer Service, Operations Management, Reporting & Analytics, Process Improvement, and Client Managem
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Section · 02
Skills
Customer ServicePeople managementProcess ImprovementAnalyticsOperations Managementreporting