Operations Manager

Job Description

Role: Manager- Operations

Job location: Vadodara

Client: One of the US-based Fin-tech companies

Experience: 14- 18 Yrs

Shift Time: US shift (19:00- 04:00 Hrs), WFO

Objective:

The Manager is responsible for overseeing and leading a team of process associates, customer service representatives or Quality control associates within the organization. This role involves managing day-to-day operations, ensuring high-quality service delivery, and meeting performance targets, all while fostering a positive team culture. The Manager plays a critical role in achieving client satisfaction, optimizing processes, and enhancing team productivity.

Key Responsibilities:

1. Managers often encounter challenges and conflicts within the team. The ability to identify issues and find creative solutions is valuable.
2. Knowledge of project management principles and tools can be beneficial.
3. Banking/Mortgage/Insurance domain awareness
4. Being able to present ideas or updates clearly and persuasively can be important, especially in roles that involve reporting to higher management or external stakeholders.
5. Strong computer skills including Microsoft Office- Excel, PowerPoint & Word.
6. Ability to face complex financial problems that require creative solutions. Problem-solving skills are valuable in this context.
7. Good alphanumeric typing speed (50 WPM)
8. Should have sound knowledge of accounting and general financial concepts.
9. Competent written and oral English language communication, ability to communicate in various formats: E-mail, Chat, Calls, and face-to-face communication.
10. Must be comfortable working with numbers and statistics. This includes statistical analysis, data interpretation, and quantitative modeling.
11. Attention to detail is critical to ensure the accuracy of financial models and reports.
12. Compliance Management: Expertise in conducting audits, understanding regulatory frameworks, and ensuring adherence to industry standards.
13. Leadership: Strong capability in designing, implementing, and refining policies, procedures, and performance metrics.
14. Data Analysis & Critical Thinking: Proficiency in analyzing complex datasets, identifying trends, and using insights to drive process improvements.
15. Regulatory Knowledge: In-depth understanding of US bankruptcy regulations and industry standards to ensure compliance and competitive alignment.

• Educational Qualification: Master / bachelors degree in commerce/ management / law
• Work Experience: 14- 18 years of working experience as Manager in data process industry