KOLKATA · FULLTIME
Operations Manager
TP
Kolkata · onsite · Posted 56d ago
Sourced from
Undisclosed5–10 yrsfulltimeKolkata
About a minute. You'll make an account on the way through.
agent · working
- Read this posting0.6s
- Found the form on Naukri · 5 questions to answer1.2s
- Decided the answers for all of them3.0s
- Tailor your résumé to this role
- Waiting for you
Section · 01
About this role
Roles and Responsibility
Job Requirements
- Develop and implement operational strategies to achieve business objectives.
- Manage and supervise a team of professionals to ensure high-quality service delivery.
- Analyze operational data to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to align with organizational goals.
- Ensure compliance with industry standards and regulatory requirements.
- Foster a culture of continuous learning and development within the team.
Job Requirements
- Proven experience in operations management, preferably in a BPO/Call Centre environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
- Experience with process improvement initiatives and cost control measures.
- Strong problem-solving and conflict resolution skills.
Sourced from naukri
Section · 02
Skills
Customer Experienceservice deliveryoperations managerProcess Improvementteam managementbpo call centreProcess Improvement InitiativesLearning And DevelopmentoperationsOperations ManagementbpocomplianceCommunication And Interpersonal Skills