Operations Manager
TP · Gurugram · onsite · Posted 56d ago
Undisclosed4–9 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Develop and implement operational strategies to achieve business objectives.
- Manage and supervise a team of professionals to ensure high-quality service delivery.
- Analyze operational data to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to align with organizational goals.
- Ensure compliance with industry standards and regulatory requirements.
- Foster a culture of continuous learning and development within the team.
Job Requirements
- Proven experience in operations management, preferably in a BPO/Call Centre environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
- Experience with process improvement initiatives and cost control measures.
- Strong problem-solving and conflict resolution skills.
Sourced from naukri
Skills
Customer Experienceemployee satisfactionOmni Channeloperations manageroperations