MOHALI · FULLTIME
Operations Manager
TP
Mohali · onsite · Posted 56d ago
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Undisclosed5–10 yrsfulltimeMohali
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Section · 01
About this role
Roles and Responsibility
Job Requirements
- Develop and implement operational strategies to achieve business objectives.
- Manage and supervise a team of professionals to ensure high-quality service delivery.
- Analyze operational data to identify areas for improvement and optimize processes.
- Collaborate with cross-functional teams to align with organizational goals.
- Ensure compliance with industry standards and regulatory requirements.
- Foster a culture of continuous learning and development within the team.
Job Requirements
- Proven experience in operations management or a related field.
- Strong leadership and team management skills.
- Excellent communication and problem-solving abilities.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Knowledge of BPO/Call Centre operations and industry trends.
- Experience with process improvement initiatives and cost control measures.
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Section · 02
Skills
Customer Experienceservice deliveryoperations managerProcess Improvementteam managementbpo call centreProcess Improvement InitiativesLearning And DevelopmentoperationsOperations Managementbpocompliance