Operations Manager

Job Summary

Operations Manager Quick Commerce

Bangalore, Karnataka, India

Availability

Own how we stay in stock replenishment within ROL cycles at >90% fill rate across the network.

Experience

4-8 years quick-commerce / e-commerce supply-chain preferred

The role

You own availability the reach lever. On quick commerce, being out of stock is being invisible, so your mandate is simple and hard: keep the product on the shelf. You build and run the replenishment engine so that stock is refilled within ROL (re-order level) cycles at a >90% fill rate across the network and every DC cluster without stranded inventory or returns eating the margin.

What you'll own

• Replenishment planning build and run the DOI (days-of-inventory) and ROL logic at network and DC / cluster level.
• Inventory management stock health across dark stores and DCs; the right cover in the right place.
• Fill-rate in-stock management hold >90% fill rate within ROL cycles; drive down stockouts and lost sales.
• Demand planning / forecasting with the Category team, translate BAU and festive demand into buy and replenishment plans.
• 3PL / dark-store / warehouse coordination own the SLAs and the operating rhythm with platform and logistics partners.
• RTO returns track and reduce returns / RTO; protect margin and inventory.

What success looks like

• >90% fill rate held consistently, with replenishment inside ROL cycles.
• In-stock % up and stockout rate down across the network and clusters.
• Healthy DOI / inventory turns availability without stranded stock.
• Measurable RTO / returns reduction.

What you bring

• 4-8 years in supply chain / operations quick-commerce, e-commerce, or FMCG distribution experience preferred.
• Hands-on inventory and replenishment planning (DOI / ROL, safety stock, multi-location).
• 3PL / dark-store / warehouse coordination and SLA management.
• Data-driven and SLA-obsessed strong Excel / analytics; builds and runs planning models.

Nice to have

• Direct experience with quick-commerce platform operations (Blinkit / Zepto / Instamart).
• Exposure to festive / seasonal inventory build-ups and short-shelf-life or authenticity-sensitive goods.

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