Operations Manager

Job description:

About the role

The Senior Operations Associate is the backbone of daily operations. You'll run the admin panel, manage daily orders end-to-end, and be the single point of contact for our delivery partners and tiffin partners. If you like ownership, coordination and keeping a fast operation running smoothly, this is for you.

What you'll do

• Manage the daily order flow end-to-end: order processing, allocation, dispatch and delivery tracking.
• Operate and maintain the admin panel/dashboard and keep all operational data accurate and up to date.
• Be the primary point of contact for delivery partners onboarding, scheduling, issue resolution and payout coordination.
• Be the primary point of contact for tiffin partners (kitchens) order relay, capacity planning, and quality & timing adherence.
• Resolve customer and partner escalations quickly; own on-time delivery and fulfilment SLAs.
• Track daily ops metrics (orders, on-time %, cancellations, complaints) and report to the founders.
• Spot and fix operational bottlenecks and help build SOPs as we scale into new zones.

What we're looking for

• 2–4 years in operations — preferably food delivery, q-commerce, logistics, hyperlocal or cloud-kitchen.
• Comfortable with admin panels/dashboards and Excel/Google Sheets; genuinely tech-savvy.
• Strong coordination and communication skills; calm and organised under pressure.
• Ownership mindset — able to work independently and juggle multiple partners at once.
• Fluent in Hindi and English; available for early-morning and meal-time operational windows.
• Graduate.

What we offer

• A high-ownership role at the heart of the business with direct founder access.
• Room to grow into an Operations Lead / City Ops Manager as we expand.

Indicative CTC: 26-28k/month, depending on experience.

Work Location: In person