Operations Manager

Company Description VMax Fitness is dedicated to inspiring people to adopt a healthy, sustainable lifestyle through personalized training and support. The team designs bespoke fitness and nutrition plans tailored to individual needs, helping clients overcome plateaus and achieve measurable results. With a mission to positively transform the lives of at least 1 million people, VMax Fitness focuses on reducing lifestyle-related conditions such as obesity, diabetes, heart disease, and other health challenges. The company offers structured fitness programs built around long-term well-being and evidence-based approaches. To learn more about VMax Fitness and its programs, visit vmax.fit.

Role Description The Operations Manager is a full-time, on-site role based in Coimbatore, responsible for overseeing daily fitness center operations and ensuring a consistent, high-quality client experience. This role includes managing staff schedules, supervising front desk and training teams, and coordinating with trainers and nutrition experts to support program delivery. The Operations Manager monitors facility maintenance, implements operational policies, and ensures efficient use of resources and equipment. Daily tasks also include tracking key performance metrics, managing vendor relationships, supporting marketing and member retention initiatives, and resolving client concerns in a timely and professional manner. The role involves ongoing process improvement, alignment with company goals, and close collaboration with leadership to drive growth and operational excellence.

Qualifications

• Operations and management skills, including team leadership, workflow optimization, and resource planning.
• Customer service and communication skills to handle client interactions, feedback, and conflict resolution professionally.
• Organizational and administrative skills, such as scheduling, documentation, and basic reporting.
• Basic financial and business acumen to assist with budgeting, cost control, and performance tracking.
• Ability to work on-site in Coimbatore with strong time management and self-directed work habits.
• Experience in fitness, wellness, or service-oriented environments is highly beneficial.
• Proficiency with common office software and fitness center management tools or willingness to learn.
• Bachelor's degree in business, sports management, hospitality, or a related field, or equivalent practical experience.