Operations Manager

Job Summary

We are looking for an Operations Manager to oversee and optimize the marketing operations, team coordination, and business processes at Fymble. You will be responsible for managing cross-functional teams, improving operational efficiency, tracking key performance metrics, and ensuring marketing campaigns, gym onboarding initiatives, and day-to-day operations are executed successfully and deliver measurable business outcomes.

Responsibilities

• Oversee daily marketing operations including campaign execution, resource planning, timeline management, and project delivery.
• Lead, mentor, and manage the marketing team by setting performance goals, conducting reviews, and ensuring alignment with business objectives.
• Develop and implement Standard Operating Procedures (SOPs), workflows, and process documentation to improve operational efficiency.
• Track, analyze, and report key performance indicators (KPIs) including lead generation, conversion rates, campaign ROI, productivity, and gym onboarding metrics.
• Coordinate cross-functional collaboration between marketing, sales, product, design, customer success, and leadership teams.
• Manage relationships with agencies, freelancers, vendors, event partners, and third-party service providers.
• Plan, monitor, and optimize marketing budgets, resource allocation, and operational expenses.
• Conduct campaign performance reviews, identify process improvements, and implement corrective actions to maximize efficiency.
• Ensure compliance with brand guidelines, legal regulations, and data privacy standards across all operational activities.
• Create dashboards, reports, and executive summaries to provide leadership with real-time operational insights.

Requirements & Qualifications

• 5-7 years of experience in Operations Management, Marketing Operations, or Business Operations.
• Proven experience managing teams of 10+ members across marketing, sales, or operational functions.
• Strong project management skills with the ability to handle multiple projects, priorities, and deadlines simultaneously.
• Excellent analytical and reporting skills with experience building KPI dashboards and performance reports.
• Hands-on experience using project management and collaboration tools.
• Strong leadership, mentoring, coaching, and conflict resolution abilities.
• Experience managing budgets, negotiating with vendors, and optimizing operational resources.
• Excellent communication and presentation skills with the ability to report findings and recommendations to senior leadership.
• Good understanding of digital marketing operations, campaign lifecycle management, customer acquisition funnels, and marketing analytics.
• Process-driven mindset with demonstrated experience implementing SOPs and improving operational efficiency.

Tools & Technologies

• Notion
• Asana
• Monday.com
• Google Workspace
• Slack
• Zoom
• HubSpot CRM
• Zoho CRM
• Google Analytics
• Google Sheets (Advanced)
• Microsoft Excel (Pivot Tables, VLOOKUP, Advanced Functions)
• Power BI
• Google Data Studio (Looker Studio)
• Calendly
• Trello
• Loom
• Miro
• 1Password

Nice to Have

• Experience working in fitness, health-tech, SaaS, or consumer technology companies.
• MBA or an equivalent business or management qualification.
• Experience implementing and managing OKR (Objectives & Key Results) frameworks.
• Familiarity with Agile, Scrum, or Lean project management methodologies.
• Experience scaling operations within a fast-growing startup environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.