Operations Manager

Job Description Operations Manager

Job Title: Operations Manager
Department: Hotel Operations
Reports To: General Manager / Cluster Operations Head
About the Role
Sunday Hotels is looking for a dynamic and experienced Operations Manager to lead the
day-to-day operations of our property. The ideal candidate will be responsible for delivering
exceptional guest experiences, driving operational efficiency, managing cross-functional
teams, and ensuring the hotel achieves its business and service excellence goals.
Key Responsibilities
• Manage the overall hotel operations, ensuring seamless coordination across all
departments.
• Lead Front Office, Housekeeping, Food & Beverage, Kitchen, Engineering, Security,
and other operational teams.
• Deliver outstanding guest experiences by maintaining high service standards and
promptly resolving guest concerns.
• Ensure compliance with brand SOPs, hygiene, safety, and statutory requirements.
• Monitor occupancy, revenue, guest satisfaction, and operational KPIs.
• Control operational costs while maintaining service quality.
• Recruit, train, mentor, and evaluate hotel staff.
• Conduct daily briefings and departmental meetings.
• Coordinate with the Sales team to maximize occupancy and revenue.
• Maintain strong vendor relationships and oversee procurement.
• Prepare daily, weekly, and monthly operational reports for management.
• Drive continuous improvement initiatives and enhance operational efficiency.
Qualifications
• Bachelor's Degree/Diploma in Hotel Management or Hospitality Management.
• Relevant certifications will be an added advantage.