Operations Manager

Operations Manager

Organisation: A Reputed 4-Star Hotel, Central Kerala
Department: Hotel Operations
Reports To: General Manager
Employment Type: Full-Time, On-Site

About the Role

We are looking for an experienced and dynamic Operations Manager to oversee the day-to-day functioning of our hotel. The ideal candidate will ensure smooth coordination across all departments - Front Office, Housekeeping, F&B, and Maintenance, while upholding the highest standards of guest service, staff performance, and operational efficiency.

Key Responsibilities

• Oversee daily hotel operations across all departments to ensure seamless guest experience
• Coordinate with Front Office, Housekeeping, F&B, Kitchen, and Maintenance teams
• Monitor service quality standards and implement corrective actions where needed
• Handle guest feedback, complaints, and escalations promptly and professionally
• Manage staff scheduling, performance monitoring, and training needs
• Ensure compliance with hotel policies, hygiene standards, and safety regulations
• Assist in budgeting, cost control, and resource optimization
• Coordinate with vendors and suppliers for operational requirements
• Prepare and present operational reports to management
• Support the General Manager in strategic planning and decision-making

Required Qualifications & Skills

• Bachelor's/Diploma in Hotel Management is mandatory
• Minimum 3 years or more of experience in hotel operations, preferably in a 4-star or 5-star property
• Prior experience in a supervisory role preferred
• Strong leadership, team management, and interpersonal skills
• Excellent communication skills (English and Malayalam)
• Sound knowledge of hotel management systems (PMS software)
• Ability to work under pressure and handle multiple priorities
• Candidates from Kerala will be given preference
• Must be willing to work on-site at the hotel location (Central Kerala)

Compensation

• Salary will be commensurate with experience and qualifications- negotiable for the right candidate
• Additional benefits as per hotel policy (accommodation/food, if applicable, PF, ESI, etc. - to be specified by HR)

Other Details

• Work Location: Central Kerala (On-site only; no remote work option)
• Working Days: 6 days a week, shift-based as per hotel roster

How to Apply:
Interested candidates may send their updated resume to [email removed], along with their contact number.