Operations Manager ( Travel)

Operations Manager

Location: Delhi

Employment Type: Full-time

Experience: 6–9 Years (Minimum 3+ Years in International Operations Leadership)

About Cox & Kings

For over 265 years, Cox & Kings has been a pioneer in shaping the travel industry, earning the trust of millions of travellers across the globe. Today, we are redefining the future of travel by delivering exceptional leisure, corporate, MICE, and customized travel experiences powered by innovation, customer obsession, and operational excellence.

At Cox & Kings, we believe great journeys begin with great people. As we accelerate our growth, we're building a high-performing team of passionate professionals who thrive on creating impact, driving business growth, and delivering extraordinary customer experiences. If you're ambitious, results-driven, and excited to be part of a legacy brand that's writing its next chapter, we'd love to have you on this journey.

Who are we looking for

We're looking for a strategic International Operations Manager who can own the messy middle of travel - the part between a confirmed booking and a client landing safely at their destination. This role manages complex outbound travel execution, global vendor networks, team performance, cost control, and service excellence for high-value international bookings.

If you've handled a 2 AM vendor crisis without losing your composure, know how to negotiate a DMC contract as well as you know how to read a P&L, and genuinely care about what service excellence means at 30,000 feet -we'd love to meet you.

Job Roles and Responsibilities:

• Team Leadership: Lead and scale the international operations team, driving performance and quality consistency.
• Vendor Management: Manage global DMC relationships, airline vendors, and hotel networks, optimizing contracts, pricing, and profitability.
• Execution Oversight: Oversee execution of complex itineraries, luxury trips, and VIP clients from confirmation to completion.
• Service & Crisis Control: Control service SLAs, failure resolution, and emergency response handling for high-value bookings.
• Performance Tracking: Track international execution KPIs, cancellations, and refund ratios to keep operations accountable.
• Compliance: Ensure compliance with visa norms, airline policies, and travel advisories across all international bookings.
• Process Improvement: Drive automation, SOP improvements, and execution quality benchmarks across the team.
• Target Delivery: Deliver quarterly and annual international execution excellence targets.

Skills & Qualifications Required:

• Graduate/Postgraduate in Travel, Hospitality, or Operations Management.
• 5–8 years of experience in International Travel Operations.
• Minimum 3+ years in a senior leadership role.
• Strong global supplier management and crisis-handling expertise.
• Advanced MIS, CRM, cost tracking, and forecasting skills.
• Strategically driven, execution-strong, and quality-obsessed.