Operations Manager Travel & Tourism

Job Title: Operations Manager Travel & Tourism

Location: Remote

Position: Independent Contractor role

Timing: ASAP

Applicants; Only candidates with relevant professional experience will be considered.

About the Role:
Journeys 360 Travel, a boutique luxury travel agency and Virtuoso member, is seeking an experienced Operations Manager to oversee day-to-day travel operations and deliver exceptional client experience. This role requires a strong understanding of global destinations, travel logistics, and customer experience management.

Key Responsibilities:

• Manage and coordinate client bookings across tours, cruises, and customized itineraries.
• Handle inbound and outbound client calls and inquiries with professionalism and destination knowledge.
• Support in designing and refining detailed travel itineraries, ensuring smooth transitions between flights, transfers, accommodations, and activities.
• Maintain accurate records and communications within the CRM system.
• Collaborate with travel partners and suppliers to confirm arrangements and resolve any operational issues.
• Support sales and marketing with data reports, presentations, and proposals using Excel and PowerPoint.
• Stay informed about global destinations, cultural highlights, and emerging travel trends to provide expert guidance to clients.
• Manage social media /newsletter, and email content creation and postings along with any other adhoc projects assigned by the team.
• Manage Web content
• Any other duties and tasks assigned

Qualifications & Skills:

• Bachelors degree in Hospitality, Tourism Management, or a related field.
• Minimum 2 years of experience in travel operations, hospitality, or tour management.
• Strong working knowledge of flights, transportation logistics, and international geography.
• Proficiency in Microsoft Excel, PowerPoint, and CRM systems.
• Knowledge of Sabre and Google ads/analytics is a plus
• Excellent written and spoken English with a professional and engaging communication style.
• Ability to multitask, prioritize, and maintain attention to detail in a fast-paced environment.
• Passion for travel and commitment to delivering outstanding client experiences.