Operations Manager - Tech solutions

Everseen: A leader in vision AI solutions for the world's leading retailers.

The Role

The Operations Manager - Tech solutions (L2) is responsible for the technical execution and operations management. This role combines technical expertise with project leadership, focusing on technical support, deployment, and ongoing functionality. The Operations Manager - Tech solutions (L2) will ensure the team meets all deliverables, driving excellence in operations management, coordinating with cross-functional teams, and addressing technical challenges for strategic accounts to ensure customer satisfaction.

Job Responsibilities

Team Management

• Manages and leads the team, overseeing day-to-day operations and project activities.
• Acts as a point of escalation for team issues and challenges.
  
  

Team Development

• Develops the team, providing direction and opportunities for skill enhancement.
• Ensures strategic priorities are well-resourced and supported.
• Provides coaching and mentorship to team members, fostering a culture of continuous improvement.
  
  

Performance Management

• Measures and manages team performance, providing feedback and setting improvement goals.
  
  

Conflict Resolution

• Resolves conflicts within the team, ensuring a productive and harmonious working environment.
  
  

Decision Making

• Makes informed decisions to drive project and team success.
• Cuts through unnecessary issues to deliver incremental value.
  
  

Direction

• Provides clear direction to the team, aligning their efforts with strategic objectives.
  
  

Project Oversight

• Holds overall responsibility for the projects the team is working on.
• Ensures all projects are on track and aligned with strategic goals.
  
  

Strategic Planning

• Collaborates with senior leadership to set strategic goals for the team.
• Measures and reports on the performance of these goals.
  
  

Customer Support

• Supports customer calls as necessary, providing expertise and assistance.
• Manages multiple customer projects, serving as a Subject Matter Expert.
  
  

Complex Project Management

• Manages projects with specific complexities and unique requirements, ensuring successful delivery.
  
  

Attention to Detail

• Maintains an insatiable attention to detail in all aspects of project and team management.
  
  

Budget Development

• Develops and manages budgets for projects and team activities.
  
  

Skills Required

• You have 08+ years experience in in a technical program management or solution engineering role working with projects in a global matrixed organization
• Bachelors degree in engineering, computer science or equivalent is preferred
• Leads and motivates a small number of team members. Focuses region by region or customer by customer basis.
• Manages performance, KPIs etc. & enables the One Team + Team Builder approach.
• Extensive experience with Linux systems; proficient in Docker and/or Podman.
• Strong scripting abilities in Bash, Python and Node JS/
• Expert Knowledge of standard network communication protocols such as TCP, UDP, HTTP, WS, FTP.
• Extensive understanding of networking concepts including VPNs, subnets, DNS configurations, SSL certificates, etc.
• Demonstrated Experience with automation tools, especially Ansible experience, preferred. Knowledge of ELK Stack; REST, NGINX, JSON, XML; Message brokers (e.g. MQTT, RabbitMQ, Redis); TypeScript, Python, JavaScript; RTSP feeds; Kubernetes and Ansible, Terraform, OpenShift
• Proactive self-starter with the capacity to engage in multiple initiatives concurrently.
• Adaptable to changing project requirements and able to anticipate and address potential issues promptly.
• Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.
• Constantly suggests and drives ways to improve processes.
• Demonstrates initiative, drive, and self-motivation in relation to their work and fosters a no-blame culture conducive to continuous improvement.
• Possesses in-depth problem-solving skills, excellent organizational skills, attention to detail and exercises good judgment, capable of navigating and resolving complex situations effectively.
• Develops and administers goals, schedules, and performance requirements; may have budget responsibilities
  
  

About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen's AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.

We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.

Our Values

We OWN THE OUTCOME. No silos, no excuses.

We ARE CUSTOMER-FIRST. They guide our decisions.

We ARE ONE TEAM. Debate, decide, commit.

We MOVE WITH PACE. With simplicity and quality.

We RAISE THE BAR. On talent, innovation and impact.

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.