{"@context":"https://schema.org","@type":"JobPosting","title":"Operations Manager Seller Support","description":"

Urgently Hiring for Operations Manager (Seller Support-Mandate)

Location- Pune

Good communication skills

Key Responsibilities:

Manage end-to-end Seller Support operations and ensure achievement of KPIs, SLAs, quality, productivity, and customer satisfaction targets.
Lead Team Leaders and support staff to deliver exceptional service to sellers through email, chat, and voice channels.
Monitor operational performance and implement process improvement initiatives.
Analyze performance metrics, identify trends, and drive action plans to improve efficiency and seller experience.
Conduct regular business reviews and stakeholder meetings.
Manage workforce planning, capacity utilization, and resource allocation.
Ensure compliance with company policies, processes, and quality standards.
Handle escalations and provide timely resolution for critical seller issues.
Drive employee engagement, coaching, performance management, and succession planning.
Collaborate with Quality, Training, Workforce Management, and Client teams to achieve business goals.

","datePosted":"2026-06-27T00:00:00.000Z","validThrough":"2026-08-26T00:00:00.000Z","employmentType":"FULL_TIME","identifier":{"@type":"PropertyValue","name":"myjobb-ai","value":"4441682"},"url":"https://myjobb.ai/jobs/operations-manager-seller-support/4441682","directApply":false,"hiringOrganization":{"@type":"Organization","name":"Vertex Cosmos","logo":"https://img.naukimg.com/logo_images/groups/v1/mobile/6898747.gif","sameAs":"http://vertexcosmos.com/"},"jobLocation":[{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Pune","addressRegion":"Maharashtra","addressCountry":"India"}}],"baseSalary":{"@type":"MonetaryAmount","currency":"INR","value":{"@type":"QuantitativeValue","minValue":500000,"maxValue":1500000,"unitText":"YEAR"}}}