Operations Manager - Projects & Service

Operations Manager Projects & Service

Dgtronix Technologies Pvt. Ltd. | Bengaluru

Dgtronix Technologies Pvt. Ltd. is a growing CCTV, ELV, Networking & Security Systems Integration companybased in Bengaluru.

We are looking for an experienced and accountable Operations Manager – Projects & Service to take ownership of our day-to-day project and service operations.

This is not a purely administrative role.

We are looking for someone who can plan work, manage engineers, control project execution, monitor service tickets, coordinate materials, handle customer escalations and build a disciplined operations system.

KEY RESPONSIBILITIES

• Manage end-to-end execution of CCTV/ELV projects.
• Plan manpower, site activities and project schedules.
• Allocate engineers and technicians based on workload and skill.
• Monitor project progress and ensure timely completion.
• Manage service tickets from assignment to closure.
• Monitor AMC schedules and preventive maintenance activities.
• Coordinate with customers, vendors, procurement and accounts.
• Track material requirements, procurement and engineer material consumption.
• Identify project delays and operational bottlenecks.
• Handle customer escalations and ensure timely resolution.
• Maintain project, service, manpower and material records.
• Prepare daily/weekly operational reports and dashboards.
• Monitor engineer productivity, SLA, rework and documentation.
• Implement and continuously improve DTPL's operating processes.

WE ARE LOOKING FOR

• 5–8 years of relevant experience.
• Minimum 3 years in project/service operations or team management.
• Experience in CCTV / ELV / Security Systems / Networking / System Integration preferred.
• Good understanding of IP CCTV, networking and ELV systems.
• Strong planning, coordination and follow-up skills.
• Good customer handling and communication skills.
• Strong Excel / Google Sheets and reporting skills.
• Ability to manage field engineers and technicians.
• Strong ownership and problem-solving ability.
• Ability to work independently and make operational decisions.

THE RIGHT CANDIDATE WILL BE SOMEONE WHO

Doesn't wait for problems to reach management.

Instead, they identify:

What is happening Why it is happening What action is required Who is responsible When it will be resolved.

PERFORMANCE WILL BE MEASURED ON

• Project on-time completion
• Service SLA
• Ticket ageing
• Engineer productivity
• Material availability and accountability
• Documentation compliance
• Project rework
• Customer escalations

LOCATION

Bengaluru, Karnataka

EXPERIENCE

5–8 Years

ROLE

Full-Time | Operations – Projects & Service

Interested candidates may share their updated CV along with their current and expected CTC and notice period.