Operations Manager / Office Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Operations Manager / Office Manager based in United States.

This role offers the opportunity to become a key operational partner for a growing service-based business. You will oversee daily workflows, improve operational efficiency, and help establish scalable processes that support long-term growth. The position combines office management, project coordination, customer operations, and team support responsibilities. You will work closely with business owners to create structure, visibility, and consistency across core operational functions. This is an ideal opportunity for an organized, proactive professional who thrives in a remote environment. You will play a direct role in improving customer experiences, optimizing internal processes, and enabling business success.

Accountabilities:: The Operations Manager / Office Manager will own critical day-to-day business operations, ensuring smooth execution of customer service, scheduling, administrative, and reporting processes. This role requires strong ownership, attention to detail, and the ability to independently manage multiple priorities while supporting business growth.

Manage daily office operations, including customer service workflows, scheduling, dispatch coordination, administrative processes, compliance activities, and cash collection follow-up.

Oversee customer service, scheduling, and dispatch performance while ensuring operational issues are resolved efficiently.

Track projects and job timelines from booking through completion and invoicing, identifying risks and addressing delays proactively.

Monitor job costing, margins, and operational performance metrics, escalating issues and opportunities for improvement.

Coordinate subcontractor activities, including permits, material ordering, inspections, and external service requirements.

Maintain accurate records within field service management platforms such as HouseCall Pro or comparable systems.

Support hiring, onboarding, and people management processes for office and operational teams.

Prepare recurring reports on operational performance, including job completion rates, backlog, aging, and workflow efficiency.

Ensure accurate payroll processing, accounts receivable tracking, documentation management, and compliance-related tasks.

Maintain strong communication with stakeholders while continuously improving operational systems and processes.

Requirements:

The ideal candidate has experience managing business operations, coordinating teams, and improving workflows in a fast-paced environment. They should be highly organized, independent, and comfortable working remotely while supporting business owners and operational teams.

2+ years of experience in operations management, office management, project coordination, or a related role.

Experience working with home services, trades, HVAC, plumbing, or field service businesses preferred.

Familiarity with field service management platforms such as HouseCall Pro, ServiceTitan, Jobber, or similar systems.

Strong written and verbal English communication skills.

Ability to manage multiple workstreams, prioritize effectively, and follow through independently with limited supervision.

Strong organizational skills with attention to operational accuracy and process improvement.

Experience creating reports, tracking KPIs, and using data to support business decisions.

Ability to collaborate effectively with remote teams and business leaders.

Nice-to-have experience includes direct plumbing or HVAC industry knowledge, job costing, P&L familiarity, or previous management of remote or hybrid teams.

Benefits:

Compensation of up to $1,600/month depending on experience.

Guaranteed annual bonus equivalent to one month of salary.

Performance-based annual bonus opportunity of up to 1.5x one month’s salary based on quarterly performance.

Comprehensive health benefits, including health, life, vision, and dental insurance coverage for employees and dependents.

16 days of paid time off.

Fully remote work environment with ongoing support and professional development opportunities.

Access to team collaboration, regular check-ins, feedback sessions, and growth-focused support.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best!  Why Apply Through Jobgether?    Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.     #LI-CL1