Operations Manager - Micro Finance

Sr. Manager / Manager – Back Office Operation at our regional office Vadodara.

Key Responsibilities :

1.       Developing and implementing long-term operational strategies that align with the organisation's overall goals and objectives as per RBI regulation and other applicable laws.

2.       Oversee end-to-end back-office operations and ensure smooth, accurate and timely execution of operational activities across the company.

3.       Identify and mitigate operational risk and process gaps , ensure effective internal control over operational activities and implement improvement to enhance the productivity and efficiency of the department and team

4.       Managing budgets, analysing financial data and making informed decisions to optimise operational performance

5.       Working collaboratively with internal stakeholders, external partners and customers to achieve operational goals

6.       Lead, mentor and monitor the operations team by setting clear responsibilities, reviewing performance and ensuring accountability

7.       Drive process standardization, system improvements and automation initiatives to support business growth and operational excellence.

Qualification :

1.       Bachelor's degree in commerce or business administration or a related field and preferably a master's degree ( MBA/PGDM)

2.       Over 10 years of experience in operations management in NBFC MFI or Banking with at least 5 years of experience in a leadership role

3.       Strong Knowledge of RBI regulations , operational process and policies and applicable laws.

4.       Demonstrated experience in developing and implementing operational strategies that align with organisational objectives

5.       Strong leadership, communication, analytical and stakeholder management skills with the ability to lead teams, collaborate across functions and drive operational excellence.

6.       Proficiency in MIS reporting and process automation will be an added advantage.

7.       Demonstrated experience in quality management, change management and continuous improvement