Operations Manager-Medical Coding-Indore
AnAr Solutions Pvt. Ltd. · Indore · onsite · Posted 69d ago
Undisclosed3–6 yrsfulltimeSourced from
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About this role
Job_Description":"
Role Summary
The Operations Manager / Senior Operations Manager is responsible for leading day-to-day
medical coding operations, ensuring delivery excellence across productivity, quality,
compliance, and client SLAs. The role involves managing large teams, improving
performance, and acting as a key link between senior leadership and operations teams.
Key Responsibilities
1. End-to-End Operational Ownership
o Own complete delivery of assigned medical coding processes/accounts across
shifts and locations
o Translate client SLAs, quality benchmarks, and productivity targets into daily
execution plans
o Ensure uninterrupted operations through effective manpower planning, workload
distribution, and shift coverage
o Monitor volumes, backlogs, and capacity to proactively mitigate delivery risks
o Act as the primary operational escalation point and ensure timely resolution of
delivery issues
2. Productivity, SLA & Financial Control
o Drive achievement of productivity, accuracy, and utilization targets in line with
business plans
o Monitor SLA, TAT, and throughput metrics to prevent revenue leakage and penalties
o Identify cost optimization opportunities through efficient staffing, cross-skilling, and
utilization control
o Support budget adherence by managing overtime, shrinkage, and resource
allocation.
3. Quality & Compliance Management
o Ensure strict adherence to ICD-10-CM, CPT, HCPCS, payer-specific, and clientdefined coding guidelines
o Review audit scores, error trends, defect leakage, and rework analysis on a
continuous basis
o Partner with Quality and Training teams to drive targeted coaching, refresher
training, and calibration sessions
o Implement and track Corrective and Preventive Action (CAPA) plans to sustain
quality improvements
o Ensure compliance with HIPAA, PHI handling, and internal data security policies
o Support internal, external, and client audits; ensure timely closure of audit
observations
4. Client & Stakeholder Engagement
o Participate in regular client calls, governance reviews, and operational discussions
o Prepare and present accurate MIS, dashboards, and performance narratives to
clients and leadership
o Manage day-to-day client expectations and ensure transparency in delivery updates
o Handle operational escalations professionally and maintain high client confidence
o Support new client onboarding, scope changes, and transition activities
5. People Leadership & Workforce Management
o Lead, mentor, and develop Team Leads, Assistant Managers, and frontline
supervisors
o Conduct regular performance reviews, coaching sessions, and capability
assessments
o Drive employee engagement, motivation, and retention initiatives
o Identify training needs and coordinate with Training teams for skill enhancement
o Support hiring, onboarding, and certification planning for coding teams
o Build a strong succession pipeline and promote internal talent growth
6. MIS, Analytics & Governance
o Review daily, weekly, and monthly operational MIS and dashboards
o Analyze trends across quality, productivity, attrition, and utilization
o Provide data-driven insights and action plans to senior leadership
o Ensure accuracy, consistency, and timeliness of reporting
7. Process Excellence & Continuous Improvement
o Identify opportunities for process simplification, standardization, and efficiency
improvement
o Lead continuous improvement initiatives using Lean, Six Sigma, or best-practice
frameworks
o Ensure SOPs, workflows, and process documentation are current and followed
o Collaboration with Technology teams for automation and tool-based improvements
8. Risk Management & Business Continuity
o Identify operational, quality, and compliance risks proactively
o Develop mitigation plans to ensure delivery continuity during high volumes or
attrition
o Support business continuity planning and disaster recovery readiness
Requirements
Requirements
Eligibility & Experience:
- Bachelors degree in Life Sciences, Healthcare, Pharmacy or Nursing.
- Masters degree in healthcare management, Hospital Administration, or Business
Administration (MBA) preferred.
- Medical Coding certification (CPC / CCS / CIC) preferred.
- 10+ years of experience in US Healthcare / Medical Coding operations.
- 3-6+ years in a managerial role such as OM / SOM/AM.
- Proven experience managing large-scale, multi-client medical coding operations.
- Demonstrated capability in leading 150+ FTE organizations through multi-layer
leadership structures
Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Sourced from naukri
Skills
AutomationCompliance Managementbusiness continuityDisaster recoverycorrective and preventive actionhcpcscpcauditsCAPAClient OnboardingAnalyticsHealthcareEmployee EngagementData SecurityAdministrationcompliance
About AnAr Solutions
AnAr Solutions Pvt. Ltd.
IT Services & Consulting
11-50
employees
2013
13 years old
Pune
US
₹7.4L PA avg
Avg at AnAr Solutions
About
AnAr Solutions specializes in offshore software development, fostering effective communication and agile practices to enhance client relationships worldwide.
Industries
IT Services & Consulting
Employee ratings
10 reviews
3.9/ 5
Culture
3.2
Career growth
3.0
Work-life
3.7
Employees rate it well for
Work-Life Balance40Overall Company39
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